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Contact ARRMA RC Customer Service

How to Reach a Person at ARRMA RC

Verified Contact Information

Toll-Free Number:

  • 1-877-504-0233
    Warranty and Service
Call Now

Customer Service:

  • +494 082 216 7800
    Germany

Customer Service:

customerservice@horizonhobby.com
enquiries@arrma-rc.com
Send Message

ARRMA RC Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular ARRMA RC Phone Number
1 (877) 504-0233
Average Calls duration
1 minute
Most Popular ARRMA RC Email Address
customerservice@horizonhobby.com
Issue Resolution Rate
Low (4% reported full resolution)
Contact Method Distribution
65% phone, 35% email
Common Reasons for Contact
Product/ service
View full overview

How to Contact ARRMA RC?

Consumers with general issues and inquiries can use the ARRMA RC customer service phone number 1-843-576-4370 to consult the business representative for efficient assistance. The company has also published the helpline +494-082-216-7800 to contact the customer care team in Germany for general and technical assistance. Calling the ARRMA RC phone numbers between business hours ensures quick solutions to customer issues. If the matter remains unresolved or additional assistance is required, visiting Horizon Hobby LLC, at 2904 Research Road, Champaign, Illinois 61822, United States, is a better option. Users can also meet ARRMA RC customer service at Horizon Hobby GmbH, Hanskampring 9, D-22885 Barsbüttel, Germany, for help with their problems and complaints.

Users can choose one of the two published emails according to the nature of their concern. The ARRMA RC email customerservice@horizonhobby.com is available to consult the customer care team for general queries and complaints. Those seeking to relay a specific issue or inquiry can submit a request to enquiries@arrma-rc.com between ARRMA RC customer service hours. Emailing is a better alternative to calling the company agent if the matter requires additional proof or context to explain. However, customers seeking efficient assistance should prefer contacting by phone because emailing rarely ensures an efficient response.

Clients can use the ARRMA RC website as a means of consultation. To do so, click Contact Us on the homepage to get directed to a form. Complete it by entering the required information and submitting it during business hours. Clients seeking to find their local dealers can click Shop Local to access the relevant feature. Those with general queries and concerns can also visit the Help&Support page and browse the detailed information to resolve those through self-assistance. The website also features links to download the ARRMA RC app That customers can use for information and consultation regarding vehicle support, products, manuals, pricing, warranty, shipping, billing, and returns.

PissedConsumer Club

Contact Information

ARRMA RC Website:

ARRMA RC Help Center:

Corporate Office Address:

Horizon Hobby LLC
2904 Research Rd.
Champaign, Illinois 61822
United States

Other Info (opening hours):

Other Location:

Horizon Hobby GmbH

Hanskampring 9

D-22885 Barsbüttel

Germany

More contact details

Why Customers Call ARRMA RC?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 45%
  • Product/ Service 34%
  • Request for Information 13%
  • Payments and Charges 2%
  • Activation/ Cancellation 1%
  • Shipping and Delivery 1%
  • Refund 1%
  • Staff 1%

Customer Inquiries & Issues

45%
  • "Wrong person"
  • "Mini kraton over heating"
  • "Remote not operating car"

Product/ Service

34%
  • "Warranty question about 6s Typhon motor"
  • "Brand new truck that came broken"
  • "Just got an RC car and it came broken"

Request for Information

13%
  • "Place order"
  • "Help car won't run"
  • "Question for car"

Payments and Charges

2%
  • "Coupon code"
  • "Charged 3 times for 1 order"

Activation/ Cancellation

1%
  • "cancel order"
  • "Cancel a order"

Shipping and Delivery

1%
  • "My son received his package there is no battery to run his Vortexs"
  • "Package order"

Refund

1%
  • "Refund"

Staff

1%
  • "Poor customer service. A month after withdrawal of funds from my bank account and still no answer as to where my rc car is"
  • "Customer service"

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