Contact Arlo Customer Service

As the vast of reviewers mention, it is not the easiest task to speak with a live person at Arlo. The company offers a variety of contact methods for the qualified satisfaction of its users. Arlo customer service chat is one of them. By starting the chat, you select sub-items in the chat tips, as if taking a survey. And, if a solution has not been found, you can initiate communication with a representative during working hours. Arlo support chat is available Monday - Friday, 9 am - 5 pm.

Also, you can use the company’s social media for communication with a live person. By commenting on a social media post, you will get a response from the person in charge of customer service.

According to Arlo customer service representatives, they appreciate your feedback on social media, on Arlo Community Page, or on review sites. It helps the company to get improve its services and attract new clients. But if you don’t want to share your experience with the general public, please try one of the several Arlo email addresses below.

Write a message to the Arlo customer service department at customerservice@arlo.com,
security@arlo.com for the Product Security Team, or use northamericasales@arlo.com for Sales issues. If your issue is concerned with legal inquiry, chose the necessary one from the list: legal@arlo.com, privacy@arlo.com, copyright@arlo.com, etc.

The Arlo subscription cancellation process requires a few steps. Log in to your account at my.arlo.com, go to “Settings,” and find the Subscription section. Click the Cancel Subscription button and follow the instructions to confirm your decision.

To talk through your Arlo camera, open the Arlo Secure App on your mobile device or log in to your account at www.arlo.com. Select the camera feed you want to use and tap the microphone icon at the bottom. Press and hold the microphone icon to speak (for push-to-talk mode), or tap it once (for full-duplex mode) to start a conversation. Make sure your device has a working microphone and that the Arlo app has permission to use it.

To reset your Arlo camera using the Arlo Secure App, log in to your account and select the My Devices tab in the Settings section. Choose the camera you want to reset and tap the Remove Device button to confirm. Go back to the Devices page, tap “Add New Device,” select your Arlo device and model, and follow the prompts to reconnect your camera to your Wi-Fi network, Base Station, or SmartHub.

Arlo Technologies, Inc. is a publicly-traded company on the New York Stock Exchange under the ticker symbol “ARLO.” It was originally a part of Netgear but became an independent company in 2018. Netgear still retains a significant ownership stake in Arlo. The largest individual shareholder is Matthew Blake McRae, the CEO of Arlo Technologies.

To delete your account, log in on the Arlo website or through the Arlo Secure App. Go to the Settings page and click the Privacy Center link. Select the Delete Arlo Account option and follow the instructions to confirm the deletion. Before deleting your account, ensure you cancel any active Arlo subscriptions.

Arlo’s return policy allows you to return products purchased from their website within 30 days from the date of shipment. You need to contact Arlo’s Customer Support to initiate the return and obtain a Return Material Authorization (RMA) number. Note that the returned product must be in unused condition and in its original packaging. Once the return is received and processed, a refund will be issued to the original payment method within 5-10 business days.

Arlo Technologies, Inc. is an independent company that was a part of Netgear. In 2018, Netgear spun off Arlo as a separate public company, but Netgear retained majority control after the initial public offering (IPO). The Arlo headquarters address is Arlo Technologies, Inc., 2200 Faraday Ave., Carlsbad, California 92008, United States.