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Contact Arizona Public Service Customer Service

How to Reach a Person at Arizona Public Service

Verified Contact Information

Toll-Free Number:

  • 1-800-253-9405
    Phoenix area
Call Now

Customer Service:

  • 1-602-371-6140
    Construction Helpline
  • 1-602-371-7171
    Phoenix area

Emergency/ Hotline:

  • 1-855-688-2437
    Available 24/7
  • 1-602-371-3680
    Outage Hotline

Accounting/ Billing:

  • 1-602-371-7607
    Credit Line
  • 1-800-253-9409
    Credit Line
  • 1-602-371-6555
    Payment Line
  • 1-866-776-0445
    Payment Line

Business Customer Service:

  • 1-602-371-6767
  • 1-800-253-9407

General Info:

  • 1-602-216-0318
    Solar Line
  • 1-800-659-8148
    Solar Line

Technical Support:

  • 1-602-371-5775
    Website Support
  • 1-800-659-2975
    Website Support

Customer Service:

aps@aps.com
Send Message

Arizona Public Service Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Arizona Public Service Phone Number
1 (800) 253-9405
Most Popular Arizona Public Service Email Address
aps@aps.com
Issue Resolution Rate
Low (7% reported full resolution)
Contact Method Distribution
91% phone, 9% email
Common Reasons for Contact
Staff, product/ service, payments and charges
View full overview

How to Contact Arizona Public Service?

Most Popular Number:

(800) 253-9405
Phoenix area
Total calls: 29 Issue resolved: 1 Last call: Jun 25, 2026

You can contact APS Arizona through several dedicated phone lines to address customers' needs. The APS public service company phone number is 1-602-371-7171 or 1-800-253-9405 for general inquiries and assistance. Similarly, phone numbers for APS regarding Credit Line issues are 1-602-371-7607 or 1-800-253-9409. Additionally, the APS telephone number to contact the website support team is 1-602-371-5775 or 1-800-659-2975. Apart from these APS contact numbers, you can contact the APS via the outage hotlines, 602-371-3680 or 855- 688-2437, for outage issues. These Arizona Public Service contact numbers are designed to assist customers with their specific requirements professionally and efficiently.

Homeowners have the convenient option to contact APS Arizona via live chat to address various matters. These include account-related issues, billing inquiries, and energy usage issues. To initiate the live chat session, visit the official APS website, scroll to the bottom of the page, and select the "Contact Us" option. On the subsequent page, locate the "Let's Chat" feature and click on it. APS offers a live chat service on weekdays from 7 AM to 7 PM MST, with service unavailable on weekends and holidays. This gives customers an accessible and efficient channel to engage with the APS customer service regarding their inquiries and issues.

APS offers two specific Arizona Public Service addresses to cater to different purposes, namely for sending payments and written mail inquiries. Suppose you wish to make payments using personal checks, cashier's checks, or valid money orders. You can use the Arizona Public Service corporate office address, APS, PO Box 37812, Boone, IA 50037-0812. While sending your payments via mail, you should include your 10-digit APS account numbers. Similarly, for written inquiries or correspondence, send your mail to Arizona Public Service address: AP MS 3200, PO Box 53933, Phoenix, AZ 85072-3933. These Arizona Public Service addresses serve as crucial contact points for various customer-related needs, ensuring efficient communication and effective handling of payment and inquiries with APS.

PissedConsumer Club

Contact Information

Arizona Public Service Website:

Arizona Public Service Help Center:

Corporate Office Address:

Arizona Public Service
PO Box 60015 400 North Fifth Street
Phoenix, Arizona 85004
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7am - 7pm


Mailing Address

P.O. Box 53999

Phoenix, AZ 85072-3999

More contact details

Summary of Arizona Public Service Customer Service Calls

89 TOTAL
CALLS
00:00 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Arizona Public Service?

Staff Question:

  • “Start service”
  • “Turn off service”

Product/ Service Question:

  • “Allow me to report outage and outage not on map”
  • “Power outage”
  • “Wiring hanging down. Think it broke on pole. Laying on top of cable”

Payments and Charges Question:

  • “I was payed but we charge me to much money I don't know what happened”
  • “Want to know if the $150.00 payment was received today”
  • “Set up equal payment plan”

Request for Information Question:

  • “Question about bill”
  • “I'm trying to call and find out about employment I'm not sure how to apply for APS to work I would love to”
  • “Speak ro representative please”

Activation/ Cancellation Question:

  • “To cancel my service”
  • “Activate aps”

Account Question:

  • “Account balance”
  • “Aps account number is invalid”
  • “Ned my account number.”

Return/ Replace Question:

  • “Plan change”
  • “What do I need to change my bill in somebody else's name .”

Shipping and Delivery Question:

  • “Where is my bill?”

Other Question:

  • “Outtage”
  • “Renter moving out”
  • “Tree is in electrical wires”

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