Arizona Public Service Utility Phone Numbers and Emails

Toll-Free Number:

  • (800) 253-9405

Customer Service:

  • (602) 371-6140
    Construction Helpline
  • (602) 371-7607
    Credit Line
  • (800) 253-9409
    Credit Line
  • (800) 659-8148
    Solar Line
  • (602) 371-7171

Emergency/ Hotline:

  • (602) 258-5483
    For Electrical Safety Hazards
  • (800) 253-9408
    For Electrical Safety Hazards
  • (602) 371-3680
    Outage Hotline, Available 24/7
  • (855) 688-2437
    Outage Hotline, Available 24/7

Accounting/ Billing:

  • (602) 371-6555
    Payment Line
  • (866) 776-0445
    Payment Line

Business Customer Service:

  • (800) 253-9407

Technical Support:

  • (602) 371-5775
    Website Issues
  • (800) 659-2975
    Website Issues
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Arizona Public Service Utility Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Arizona Public Service Utility is 8002539405. 62% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Friday.

  • People call Arizona Public Service Utility mainly because of staff, account, payments and charges.

How to Contact Arizona Public Service Utility Customer Service?

Most Popular Number:

(800) 253-9405
Total calls: 29 Last call: May 23, 2024

The APS customer service number for general issues is 1-602-371-7171. You can also reach the customer care team at 1-800-253-9405. The APS telephone number for credit inquiries is 1-602-371-7607. Alternatively, you can solve credit issues at 1-800-253-9409. The APS contact phone for payments is 1-602-371-6555. You can also dial 1-866-776-0445 for payment inquiries. The website support is available at 1-602-371-5775 and 1-800-659-2975. To report an outage, dial 1-602-371-3680 or 1-855-688-2437. You can call 1-602-371-6767 or 1-800-253-9407 for business inquiries. The solar line experts are ready to help at 1-602-216-0318 and 1-800-659-8148. The APS Construction phone number is 1-602-371-6140.

To report an emergency, call the following 24/7 numbers: 602, 258-5483, or 1-800-253-9408.

The APS corporate address is APS, PO Box 37812, Boone, IA 50037-0812. You can mail personal checks, cashier's checks, and valid money orders to this address. Note that you should include your 10-digit account number on your payment.

All other written mail inquiries can be sent to APS, MS 3200, PO Box 53933, Phoenix, AZ 85072-3933. You can mail concerns and complaints to this address, and the customer support team will find ways to solve the problem.

You can also reach the corporate office faster via email. Visit the Contact Us page and click the Email Us button to fill out the request form.

The main customer service number is available 24/7. You can also call the emergency Arizona Public Service contact numbers and outage hotline anytime, day or night, if you see a downed line or exposed electrical equipment or to report an outage. The credit and payment lines, website support, and billing helpline operate 24/7.

The working hours for business, solar, and construction helplines and the APS Arizona contact for employment inquiries are Monday through Friday from 7 a.m. to 7 p.m. MST. You can reach the live representative via chat during the same business hours. The recruiting team also deals with resumes via email within these hours.

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Contact Information

Arizona Public Service Utility Website:

Arizona Public Service Utility Help Center:

Corporate Office Address:

Arizona Public Service
MS 3200 PO Box 53933
Phoenix, Arizona 85072-3933
United States

Other Info (opening hours):

Additional Address:

For Payments:


PO Box 60015

Prescott, AZ 86304-6015, US

More contact details

Arizona Public Service Utility Rating Based on 4 Reviews

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Summary of Arizona Public Service Utility Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Arizona Public Service Utility?

Staff Question:

  • “Start service”
  • “Turn off service”

Payments and Charges Question:

  • “Want to know if the $150.00 payment was received today”
  • “Set up equal payment plan”
  • “Pay bill”

Request for Information Question:

  • “Question about bill”
  • “Question about account holder”
  • “Question about help with a monthly charge due to replacing 14 large windows for 5 days this month”

Account Question:

  • “Account balance”
  • “Aps account number is invalid”
  • “Ned my account number.”

Product/ Service Question:

  • “Wiring hanging down. Think it broke on pole. Laying on top of cable”
  • “Disconnect service in Chino Valley”
  • “Disconnect service in Prescott Az”

Activation/ Cancellation Question:

  • “Activate aps”

Other Question:

  • “Power outage”
  • “Turn off”
  • “Power surge”

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