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Have tried to contact this company 3 times by email and 3 times by phone for a Return Authorization number with No success.Does anyone work here ??

User's recommendation: Do Not buy !

Location: Boulder, Colorado

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I assume this is the same product as the Arctic Air Pure Chill by Ontel, right?


I got one of these pieces of you-know-what myself and experienced the same thing. NO customer service: on hold for 30, 40, 50 minutes (I tried calling 5 times), and NO replies to emails.

How do they know what we want or need?

I've passed the 30-day deadline to return, but how can you get a return authorization without talking to someone? I'm tempted to just send the thing back with my order information and hope for the best, but they'll probably clean it up to resell to some other poor, unsuspecting person.

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