Not resolved

UNFORTUNATELY they are doing business under several names the company I had the unfortunate fate to deal with was Architectural Depot, that's http://www.architecturaldepot.com/ the other company they are doing business as is http://www.pacificcolumns.com/

We placed an order on 9/19/16, paid an additional 75 dollars to expedite. What a joke, that still takes over a month. Received a package from FedEx freight that was so poorly packaged the entire shipment was destroyed. I had contractors on site the following day to install columns that were not there which cost additional money.

After calling the company to get an understating on how long a replacement would be I finally gave up after three repeated tries and told them to cancel the order. They are now still trying to ship me columns after my contractor built custom columns. They have billed my card even though I have no product. I am now having to go through the dispute process. Avoid both of these companies at all costs.

Terrible to non-existent customer service and management all the way up to the operation team. Do not do business with either company. Avoid Pacific Columns and Architectural Depot. The whole "customer service" and operations team should be retrained or replaced.

I liked: Site and selection of products, Prices.

I didn't like: Quality, Customer service, Packing, Shipping, Lack of communication.

Review #951497 is a subjective opinion of a user.

1.8
Diversity of Products or Services
Turnaround Time
Advertised vs Delivered
Product or Service Quality
Website
Price Affordability
Warranty
Delivery Service
Discounts and Special Offers
Billing Practices
Additional Fees
Privacy and Data Security
Exchange, Refund and Cancellation Policy
Customer service
PRODUCT OR SERVICE Fedex Delivery Service
Reason of Review / Monetary Loss Non-existant customer service, poor packing and delivery / $947
Preferred solution Full refund

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