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1.0

AVOID AT ALL COST!!! The Better Business Bureau doesn't even back them!!! Read the bad reviews before the good and they all say the same thing!

I was originally told that delivery would take 10 days (NJ to CA), then later found out it would be much longer so I quickly called to change my delivery to express (which was in fact the 10day), to further find out that they DIDN'T send it express nor did it even leave the warehouse even days after ordering, they then proceeded to charge me extra for it which I had to dispute to refund.

When my washer and dryer arrived the washer had a MAJOR dent in it (the little bit of packaging that was around it was in tact, meaning it was knowingly sent damaged). When I refused the shipment (had to get a quick replacement from Home Depot close by) it took multiple emails and phone calls as well as disputing the charge with Amex to FINALLY get a refund of a LESSER amount than the agreed. Their explanation was that because I didn't buy the washer/dryer together (which would have taken another month to get had I waited for a replacement) I was no longer able to get the discount for the purchased pair.

What scammers!!! They couldn't even do the right thing after all that I had to do to wait/replace/refund etc... HORRIBLE service and longer than promised delivery, then damaged product. Don't buy from them!!! Look at all the 1 star reviews and they all say the same. Save yourself the headache and go to Home Depot, Lowes or Best Buy where they value their customers and will stand behind their pricing (I'm sure they'll price match anything offered at Appliances Connection).

Reason of review: Damaged or defective.

Monetary Loss: $120.

Preferred solution: Full refund.

Appliances Connection Cons: Lied about delivery time, Long time for refund, Refund took too long.

Location: New York, New York

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