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Update by user Oct 25, 2021

The address for Appliance Source is 8310 Ivy Falls Way, Knoxville, TN 37923

Original review posted by user Oct 25, 2021

The company was called to send a repairman for a dishwasher that was no loner heating. The repairman pulled it out and said it need a new computer board.

He would call with an estimate to replace it. He had difficulty replacing the dishwasher back into the cabinetry, end up forcefully shoving it back in. Weeks passed. No phone call for estimate even when inquiries were made.

The floor began to buckle. A second repairman discovered a break with resultant leak between the copper water line and the fill valve. We asked the owner to come review the damage.

He was very defensive, saying the dishwasher had been installed incorrectly (I later discovered it was original to the house in 1997) and accepted no responsibility. A new dishwasher has been ordered, however, that waits replacement of the floor and kitchen cabinets.

User's recommendation: I would not use this company. They do not follow through.

Monetary Loss: $12500.

Preferred solution: Let the company propose a solution.

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