Apple - No customer support for Ipod

178 of 307 Apple reviews

Today I turned on my Ipod which I had not used in months and found that I am back in the year 1969. At least that is what the calendar on my Ipod tells me.

All of my photos also have disappeared.

I open up the Itune software and can't even get to the main page to tell it what I want to add to my Ipod from my library.

All I want is to get answers from Apple as to what is going on but I know if I call them they want to charge me. I decided to find another way for their support possibly an email address? Never found that but found an online chat. Should be free, right? No, they want to charge me $19 to answer my question. At the very least they should provide email support so a person can ask a question. But no, they are a money grabbing corporation. You spend plenty to buy their products but just want even more from you.

I now have an Ipod which is defective is all that I can figure out. You would think that a company of this magnitude would be there when you needed them.

I am done with this company. There are other MP3 players that I can buy. I had been considering getting a new computer but now I will NOT buy another Apple product. The funny thing is last night I went with my friend to the Apple store as she was looking into a new phone. I would NEVER buy one of those and even told the sales clerk that you couln't pay to to use one of them.

I guess now I will have to buy another brand of MP3 player and got to do it now. Doctor said that I need to lie flat in bed for serveral days after my surgery next week and I should have an MP3 player so I have something to listen to. That was the main reason I decided to find my Ipod and get it updated, etc so I would have it to use.

I just hope that Apple has the same problem and they revert back to 1969. See how that technology works out for them

(Were they even in business then?)

I learned long ago not to ever buy products that are not made in USA with free technical support from someone who is a US citizen. Apparently Apple is not that company and never will be.

It is just too bad they have this type of attitude towards their customers.

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$298
Product or service
Apple Ipod Touch
Review category
Gadgets and Accessories
review #446334
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Had the same issue 0 Yes 0
178 of 307 Apple reviews
ransom

Mar 30, 2015 #965688

You said "I learned long ago not to ever buy products that are not made in USA with free technical support from someone who is a US citizen. Apparently Apple is not that company and never will be."
Unfortunately you will not be buying any electronic devices ever again. I don't think any of them are made in the US and certainly not with free technical support.
I am no fan of Apple, I think their products are just OK but their prices are WAYYYY too high but no one else makes products here either.

1 0 Reply
smarty49

Oct 01, 2013 #724339

:zzz I googled "wrong date on ipod" and found a solution in less than 5 seconds. In the time it took you to write this you could have done the same. Some effort must be made on the part of the user and $19.00 is really cheap price to help someone who is too lazy to google.

2 0 Reply
Joyhn

Sep 11, 2013 #715172

Oh poor you. How ad you must be. Your iPhone has the wrong date. Try telling that to the dead kids in Syria.

1 5 Reply
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