1 comment
Not resolved

Took it to the ATT store and was told the phone was defective and I would have to take it to the Apple store in Orlando, Florida.I drove the 50 miles one way, paid all the tolls.

Got there and was told there was a 3 hour wait. Waited and when it was my turn for assistance. EXPLAINED THE PROBLEM. The person tried to fix and was told the phone was defective.

I ask if there was any thing that could be done to fix it. Another associate came by and whispered' PUSH THE 6 PHONES" I was then told I could get out of my contract with ATT for $145. and he could sell me a new phone that day. Needless to say I was very upset when I left the store.

A few days later I called Apple and spoke to ADAM and I hooked my phone up to ITunes and downloaded the latest software and followed the instructions and Adam called me back to check on my progress. The phone is now working. I want to know why ATT sells Apple products and are not able to do simple repairs that can be done over the phone with an Apple Tech. and why the Apple representative was not interested in helping me with the problems but was more interested in selling me a new phone.

Needless to say I was very steamed when I left the Apple Store in Orlando for the treatment that I received. I'm 71 years old and pretty computer and phone savvy. If this is how customers are treated by the people who represent this company.

I have bought my last Apple product.I have 2 Apple IPhone and 2 Apple IPad .

Review about: Apple Iphone 5C Cell Phone.

I didn't like: Treatment and they way other products were pushed at me.

Review #972592 is a subjective opinion of a user.

PRODUCT OR SERVICE Apple Customer Care
Reason of Review / Monetary Loss Other issue / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Apple?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
applehater
#1257953
This has nothing to do with Apple. OP should move review to AT&T and not Apple.

You May Also Like

"I get a thousand dollar Thunderbolt Display. I open the box, the unit has clearly been returned and purchased again. The wires are a mess. There's something missing. If I'm..." Read more
" HP PC's - Urgent - DO NOT BUY - Rubbish After Sales. So the story is, HP agree to pick up my PC for repair when the PC has..." Read more
"Today I turned on my Ipod which I had not used in months and found that I am back in the year 1969. At least that is what the..." Read more
"Thanks for taking up space on my iPhone with crappy apps I will never use... I swear if I could get my hands on the granola eating *** who decided..." Read more
"we love your dipars but the last 2 boxes we have bought from Wal-Mart in Tampa Florida in this last month have been ripping on the bottom left side and..." Read more
" I got coc 8 max base from my school friend.at sri Lankan rupies 2500 .so after month he change password .plz give back my account .plzz give me ecount..." Read more
"Stance Autoworks is the WORST BUSINESS I have ever dealt with. I got into a car accident in Spring, TX. Call the police, 7 Deuces Towing ( Jason Caus) shows..." Read more
"Opened the package of wright brand bacon on APR.21 17 .To use and it looks like slimy snot on your product,tried cooking it and it has a vinegary smell to..." Read more