Not resolved

The new "thinner" Macbook Pro (2016, with Touchbar) has lots of Keyboard issues.The newly designed Keys are getting stuck, and Apple store employees say that its a known issue.

Beware before you throw $3,500 down the drain! On top of that, the Apple Store "Genius Bar" is not helpful. My machine broke within 45 days. Instead of trying to help me to get a comparable replacement (I had customized the Macbook with higher Disk), they offered me a lower spec machine from the stock they had at the store, along with an insulting warning that "the machine will be slower".

I feel cheated out of a huge amount of money and Apple's service has been degrading over the years. They even tried to blame me, but there was another customer with the same problem, so I kind of got lucky.

Otherwise, I probably would have been sent home, or charged another $1000 to get it repaired :-(.New machine and it already is labelled as a "repaired machine".

Review about: Apple Macbook Pro 15-Inch 2016 With Touch Bar.

I liked: Clean design.

I didn't like: Apple lack of customer support, Service, Durability of product over time, Does not care about customer satisfaction.

Review #1019385 is a subjective opinion of a user.

1.9
Delivery Service
Ease of Use
Advertised vs Delivered
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Value for money
Style and Design
Discounts and Special Offers
Staff
Warranty
Usability
Customer service
Price Affordability
Product or Service Quality
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / $3500
Preferred solution Let the company propose a solution

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applehater
#1306798
We never cared about our customers. Only laughed at how *** they were for overpaying for the products.
Anonymous
yup...as long as you pay a 60% margin, we are good

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