1 comment
Not resolved

I am very unhappy with the iphone 5 repair program.Having problems with my refurbished iphone I found the battery replacement program website.

I entered my serial number and my phone was eligible for the program. I call Apple store and they said I would have to come into the store. After traveling 40 miles they then told me it was ineligible but they would see if they could get it under warranty. I called them back after 8 days.

They said I should just call Apple. I placed a call to apple support on 2/10/2017 at approx. 2:50pm. I spoke to Stephanie who informed me that it wasn't covered.

Then she told me it was eligible according to that website. Then she said it wasn't.

I spoke to senior manager Rachel who would not replace battery.Why did the website say my phone was eligible?

Review about: Apple Iphone 5 Cell Phone.

Review #1006099 is a subjective opinion of a user.

PRODUCT OR SERVICE Apple Battery Replacement
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Apple?

Submit review


Comment as anonymous or
Terms of Service
Post Comment

If you entered your phone's serial number on the website you are given three choices: go to Apple Store, go to AASP (Authorized service centers) or Mail-in option through AppleCare.You choose the long route.

If you are going to tell a story, at least get your facts in order.Most likely they denied you because you had unauthorized modifications/accidental damage to your phone or your battery in the phone was not defective but depleted which would not give you a new battery because of the REP.

You May Also Like