Contact Appalachian Power Customer Service
Appalachian Power Phone Numbers and Emails
Toll-Free Number:
-
(888) 710-4237
Customer Service:
-
(800) 852-6942Ohio and Marshall County
-
(800) 967-4237Tennessee
-
(800) 956-4237Virginia
Appalachian Power Email:
How to Contact Appalachian Power Customer Service?
Most Popular Number:
| Total calls: 67 | Issues resolved: 3 | Last call: May 17, 2025 |
Appalachian Power Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Appalachian Power is 8887104237. 72% of consumers used this number to address their issues and concerns.
The longest wait times are on Wednesday, while the shortest are on Thursday. The average call time is 5 minutes.
Be prepared for the call as Appalachian Power may ask you for the following information to identify you as a customer: address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Appalachian Power is 8887104237. 72% of consumers used this number to address their issues and concerns.
The longest wait times are on Wednesday, while the shortest are on Thursday. The average call time is 5 minutes.
Be prepared for the call as Appalachian Power may ask you for the following information to identify you as a customer: address or zip code.
People call Appalachian Power mainly because of product/ service, request for information, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Appalachian Power is privacy@aep.com.
Contact Information
Appalachian Power Website:
Appalachian Power Help Center:
Corporate Office Address:
Summary of Appalachian Power Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Appalachian Power?
Payments and Charges Question:
- “Bill”
- “Billng”
- “High bill”
Product/ Service Question:
- “Power outage”
- “I acknowledged power outage”
- “Disconnect notice. 8 dogs in home, please help. I can make a payment on the 16th”
Request for Information Question:
- “Check status of power outage”
- “Check on payment”
- “Need to talk to need to talk to someone”
Staff Question:
- “Restart service”
- “I do not have service”
- “Residential service”
Return/ Replace Question:
- “Change address”
- “Change of address”
Account Question:
- “To see if I owe for a old account”
- “Don't know my account number”
Shipping and Delivery Question:
- “Did not receive email for monthly power bill”
Other Question:
- “My pole light is still out”
- “Power out at my home”
- “Power is out in North West area Hazelridge Rd in Roanoke Va 24012. Do you know when it will be back on”
Compare Appalachian Power Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
