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Contact Appalachian Power Customer Service

How to Reach a Person at Appalachian Power

Verified Contact Information

Toll-Free Number:

  • 1-888-710-4237
Call Now

Customer Service:

  • 1-800-852-6942
    Ohio and Marshall County
  • 1-800-967-4237
    Tennessee
  • 1-800-956-4237
    Virginia
  • 1-800-982-4237
    West Virginia

General Info:

  • 1-800-351-1111
    Call before you dig, Tennessee
  • 1-800-552-7001
    Call before you dig, Virginia
  • 1-800-245-4848
    Call before you dig, West Virginia

Legal:

privacy@aep.com
Privacy Inquiries
Send Message

Appalachian Power Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Appalachian Power Phone Number
1 (888) 710-4237
Average Hold Time
00:00:38
Average Calls duration
4 minutes
Most Popular Appalachian Power Email Address
privacy@aep.com
Appalachian Power Live Agent Availability
29% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
View full overview

How to Contact Appalachian Power Customer Service?

Most Popular Number:

(888) 710-4237
Total calls: 75 Issues resolved: 4 Last call: Apr 3, 2026

The Appalachian Power phone number for customer service inquiries is 1-800-956-4237. You can use this helpline to report an outage, emergency, and security hazards. The same number can be used to report other problems, such as streetlights, trees, leased lights, or power theft. You can also call Appalachian Power customer service to change your name or to add someone to your account. The customer support number in Tennessee is 1-800-967-4237. The users from West Virginia can call 1-800-982-4237 for information and support. The toll-free number for company customer care is 1-888-710-4237.

The Appalachian Power company corporate office address is Appalachian Power Co., 500 Lee St E, Ste 800, Charleston, WV 25301-3204, United States. You can send your concerns, complaints, and suggestions to their corporate office. You can also use this address for official correspondence and documents.
Another company office location is 401 Walnut Ave SE, Roanoke, VA 24014, United States. You can mail your questions to this address, and the customer support team will provide the information you need. Privacy policy inquiries and data protection requests can also be sent to this corporate office.

You can contact the customer service team faster by filling out one of their online forms.

The Appalachian Power customer service hours are Monday to Friday from 7 a.m. to 11 p.m. EST. The Appalachian Power hours for customer support on weekends are between 8 a.m. and 5 p.m. EST. You can call their helpline to report emergencies, outages, and security hazards 24/7.

If your issue is not time-sensitive, you can reach their customer care by filling out the online form on their Contact Us page. Log into your account to report an outage, request a service if you are moving to a new location, or edit your account profile. Enter the required information and your inquiry details into the form to submit an application.

PissedConsumer Club

Contact Information

Appalachian Power Website:

Appalachian Power Help Center:

Corporate Office Address:

Appalachian Power Co.
606 1st St SW
Roanoke, Virginia 24011
United States

Summary of Appalachian Power Customer Service Calls

102 TOTAL
CALLS
04:24 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Appalachian Power?

Payments and Charges Question:

  • “Pay bill”
  • “Need a copy of my bill and discuss payment options”
  • “Payment”

Product/ Service Question:

  • “Electrical outage”
  • “Power outage”
  • “I acknowledged power outage”

Request for Information Question:

  • “Status of claim”
  • “Check status of power outage”
  • “Check on payment”

Staff Question:

  • “Restart service”
  • “I do not have service”
  • “Residential service”

Return/ Replace Question:

  • “Change address”
  • “Change of address”

Account Question:

  • “To see if I owe for a old account”
  • “Don't know my account number”

Shipping and Delivery Question:

  • “Did not receive email for monthly power bill”

Other Question:

  • “Turn on power/occupancy revies”
  • “My pole light is still out”
  • “Power out at my home”

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PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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