Appalachian Power Phone Numbers and Emails

Toll-Free Number:

  • (888) 710-4237

Customer Service:

  • (800) 852-6942
    Ohio and Marshall County
  • (800) 967-4237
    Tennessee
  • (800) 956-4237
    Virginia
  • (800) 982-4237
    West Virginia

General Info:

  • (800) 351-1111
    Call before you dig, Tennessee
  • (800) 552-7001
    Call before you dig, Virginia
  • (800) 245-4848
    Call before you dig, West Virginia

Appalachian Power Email:

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Appalachian Power Contact Information

Appalachian Power Website:

Appalachian Power Help Center:

Corporate Office Address:

Appalachian Power Co.
606 1st St SW
Roanoke, Virginia 24011
United States

Appalachian Power Rating Based on 5 Reviews

Rating details

2.6
more details
Value for money
Price Affordability
Product or Service Quality
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Rating stats

Rating trend

Summary of Appalachian Power Customer Service Calls

34 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Appalachian Power Customer Service?

Payments and Charges Question:

  • “Electric bill”
  • “Need to extend payment one week”
  • “Need an extension on my bill for this month”

Product/ Service Question:

  • “Disconnect notice. 8 dogs in home, please help. I can make a payment on the 16th”
  • “Disconnect”

Request for Information Question:

  • “Need to talk to need to talk to someone”

Staff Question:

  • “Residential service”

Account Question:

  • “Don't know my account number”

Other Question:

  • “Power outage”
  • “Transfer”
  • “Moving”

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Appalachian Power reviews and complaints

Appalachian Power is ranked 65 out of 1333 in Utility category

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