Apmex - Sent very poor quality silver and would not pay to expedite replacements

11 of 89 Apmex reviews

You can see the markings, especially on the right-hand coin. It is a shading covering the lower-left.

The company refused to expedite shipping and in fact told me that a 10 year old coin will have some markings on it.

The transcript is below.

3:01 PMKortney B

Thank you for contacting APMEX. My name is Kortney. How may I help you?

3:02 PMDave

I just received 2 coins for order xxxxxxxxx and they are in terrible shape. there are stains of some sort on both coins

3:03 PMKortney B

I am sorry to hear that. Are you wanting to return these for an exchange or refund?

3:05 PMDave

Exchange, but I need the replacements immediately as they are for a young girl's 10th birthday (hence the year 2006, the year of her birth.) The party is Saturday

3:05 PMKortney B

I would recommend placing a new order for the items today. We can then refund the amount for the ones you are not pleased with.

3:06 PMDave

so I should place an overnight order and pay for shipping?

3:07 PMKortney B

Thank you, one moment please.

3:07 PMDave

I will send you photos

3:09 PMKortney B

Thank you, the Returns Department advised that the best solution would be to place a new order with expedited shipping so that you may receive the order by Saturday.

3:10 PMDave

And who will pay for the shipping?

3:12 PMDave

still there?

3:12 PMKortney B

Yes, one moment.

3:14 PMKortney B

Thank you for holding. The Returns Department stated that we would send a shipping label to you to return the items, however you would be responsible for the expedited shipping.

3:16 PMDave

you are not serious. you promised, and i am quoting from the page from which i ordered, "This magnificent Brilliant Uncirculated" looks like it's been stored around salt water or in a rusty container. this is your company's fault, not mine.

3:17 PMKortney B

Silver tarnished naturally. Some coins will develop milk spots. This is a natural process in Silver and will not decrease the value. Since these coins are 10 years old it is not uncommon for them to have some spotting.

3:18 PMDave

Baloney. I have coins from the early 1900's that were stored properly that don't look like this...and these do not look like the one on your site or match the advertisement

3:19 PMDave

ten years old is nothing for .999 silver

3:20 PMDave

they are worthless

3:20 PMDave

send me a return label

3:21 PMDave

i will go back to my other dealer...they just didn't have a 2006 coin in a small enough size for her to get started with.

3:21 PMKortney B

I will forward this information to the Returns Department. Please look for an email shortly with instructions on how to return the items.

3:21 PMDave

the only instructions I want will include a return label

3:22 PMKortney B

As previously stated we will send a shipping label to return the items. Is there anything else I can help you with today?

3:23 PMDave

Yes, you should probably direct future customers to this site before they buy - I wish I researched APMEX - https://apmex.pissedconsumer.com/

3:24 PMKortney B

Thank you, please look for the email from the Returns Department shortly. Thank you for contacting APMEX. Have a great day!

The operator has ended the chat. Thanks for contacting us.

This review is a subjective opinion of a user.
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More Review Details

Value for money
Product or Service Quality
Reliability
Customer service
Staff
Website
Advertised vs Delivered
More

  • What I liked
      No items
  • What I disliked
    • Not as advertised
    • Would not replace poor quality coins with expedited shipping

Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution:
Full refund
Monetary loss:
$45
Product or service
2006 Mexico 1Tenth Oz Silver Libertad Bu 61534
Review category
Financial Services
review #935530

Author wants to be contacted by the company. Learn more

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Had the same issue 0 Yes 0
11 of 89 Apmex reviews
Anonymous

Nov 26, 2016 #1246299 Chicago, Illinois, United States

Your crying about a 10 year old 1/10oz mexican .999 silver coin having natural toning this is to funny. Thanks I needed a laugh tonight. I have about 80 of the 1oz ones from all different years and well over half of them have some type of discoloration around the rims it happens with .999 silver

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