I wanted to cancel my Angie's List subscription. Went online, and was forced to go thru a long 'dont leave us' chat exchange:
Amy C: Hi, my name is Amy C. How may I help you?
Tim T: Please cancel my subscription
Amy C: I am sorry to hear you wish to cancel with us. Was there something we could have done better?
Tim T: Please cancel my subscription!!!
Amy C: I understand that if you're not using the service right now, it may seem like an unnecessary expense. However, I'd be happy to offer 20% off the renewal rate if you'd like to continue on with us. This way you will have the service available should anything come up. Would you be interested in this?
Tim T: Cancel my subscription and dispense with the sales pitch!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Amy C: Since you currently have access to all the services we offer, we can tailor your subscription so you only pay for what you need. Do you primarily use our Classic list for your home, yard and car needs, or do you use the Health list?
We can remove those services you're not using and discount your membership by 50%. How does that sound?
Tim T: I'm reporting you to the Better Business Bureau
Amy C: I do see that you have until 9/28/2012 left on your membership. I can set your account so you receive an email notice 30 days before your account is set to renew. If you decide that you no longer need our service at that point, simply respond back to the email we send or give us a call to cancel your membership.
Tim T: Are you refusing to cancel my membership now????? OUTRAGEOUS!!!
Amy C: No, I can cancel it for you or I can set your account so you receive a paper statement in the mail 30 and 60 days before your expiration date. If you wish to renew your membership, simply give us a call or go online. If we don't hear back, though, your account will expire. This will give you access to your membership until the expiration date just in case the need arises.
Tim T: I can not believe that a 'consumer advocate' like Angies List would make this such a cumbersome job. Cancel my subscription!!!
Amy C: As you requested, I've set it so your account will expire. Your subscription is good through 9/28/2012.
If you need help in the future, we'd be happy to welcome you back. Just sign into our website to renew. We also look forward to any reports you can share in our health and service categories.
Is there anything else I can do for you today?
Tim : Tell your people that I'll be posting this exchange on pissedconsumer.com
Amy C: Thanks again for contacting us, Tim. Have a good day!
Amy C has disconnected.
Product or Service Mentioned: Angies List Membership.