Amtrak - Register online without confirmation email, and set it to the wrong day for departure
On May 20th, I register the trip online from LA to SFO on May25th , but finally they mention the trip is not able to confirm, and I was not getting any confirmation email. I though it is fail to register. On sunday (24th), I got an email saying you missed the train, and took my money, and set me on the wrong day(24th, should be 25th). They even don't want to refund.
How a suck company to serve their customer.
finally I need to take the greyhound, instead of it. and without the refund for Amtrak.
I will suggest no one take their service anymore. Their customer relation specialist not trying to make customer happy. but more frustrating.
I really enjoyable the west US trip for 7 days. Amtrak is the only worst part during the trip.
I am from Canada!
I don't suggest any service from Amtrak. especially their online service. they don't consider their own system fault, and just charge you without considering your feeling.
Today, yes, Today, I still can't retrieve my account base on my email(see the attach photo). and the their own system already know my email (when I called them). then how can I believe they will send me correct confirmation email?
More Review Details
|Level of Comfort|
|Number of Destinations|
|Exchange, Refund and Cancellation Policy|
|Quality of Food|
|Discounts and Special Offers|
|Product or Service Quality|
What I liked
What I disliked
- Horrible customer service
- Worst online service
- Not considering customer feeling
- Reason of review:
- no email confirmation due system failed
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Train Ticket
- Review category
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