Jefferson City, Missouri
0 comments
Featured on Facebook Not resolved

The absolute worst hotel experience EVER! Not even fit for a dead animal. I stayed at the Inn on North Glenstone in Springfield, MO. I reserved two nights online. Within 6 hours of check in, 4 of those hours I was gone, I was put in 3 different rooms.

I requested a different room initially because of standing water in the tub; I should also mention the broken furniture and a hand towel which was stained (now I beleive it wasnt clean at all!). The girl offered no apology and did not seem to comprehend that it was not my water!

On to room number two...Again, not the cleanest. But, after my daughter finished her shower, a GLASS CRACK/METH PIPE fell out of her towel and landed in the tub (luckily it did not break)!! I went to the desk and requested a refund. I was told I could not get a refund because I made my reservation online.

On to room number 3 because with no refund I could not afford to go elsewhere. Still lacking in cleanliness. The next morning I complained to the manager. Again, no apologies offered. I did get a refund for the second night I reserved but nothing for that awful night I had to stay despite explaining the ONLY reason I stayed was beacuse I was denied a refund initially.

I reported this to their corporate headquarters. I dont feel they had much concern either. Apparently each inn is individually owned. This leads me to believe that a bad experience at one location equals bad experiences at others under the same name. Won't be getting my business anywhere!

I liked: Nothing really.

I didn't like: Dirty rooms standing water in tub drug paraphernalia.

Review #871205 is a subjective opinion of a user.

1.2
Staff
Value for money
Facilities and Services
Location
Billing Practices
Exchange, Refund and Cancellation Policy
Quality of Accommodation
Customer service
Cleanliness
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Americas Best Value Inn?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Westgate Resorts - Absolute worst hotel experience I have ever had Westgate Resorts "The word ‘resort’ is used very loosely here. We stayed July 10, 2016 – July 12, 2016. • TAKE YOUR MONEY ELSEWHERE!! THIS PLACE DOES NOT DESERVE YOUR BUSINESS!! • Used Priceline for booking..." Read more Royal Holiday Club - Royal Holiday? No. Royally Scammed? Yes. Royal Holiday Club "While visiting Cozumel the week before Christmas with our family, we were approached on multiple occasions by a man named Pedro. Literally to the point we actually believed he was..." Read more Bluegreen Resorts - WARNING - Top 5 Timeshare Scams - Share your thoughts feelings and dealings about your resort! Bluegreen Resorts "Timeshare owners beware! According to the FTC, numerous state attorney generals, BBB and other trusted sources, timeshare owners and consumers going on timeshare presentations are under attack. Anyone who has..." Read more Interval International Daytona Beach Regency Room Booking Review Interval International "My husband and I booked a stay at Daytona Regency Resort in Daytona on April 6,2016 to travel December 11th thru Dec. 18th 2016. Our flight was delayed so I..." Read more Gearbest - The best service Gearbest "The photo is from the most recent purchase, but I have already made more than 30 orders with many products. All products are quality, and even if you have a..." Read more Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!! Petcarerx "Alas, I too fell for the "75% Off" scam that they pull. I received an email earlier this week from PetCareRX offering the 75% Off code, a screenshot of which..." Read more Sears - Over charged and horrible customer service! Sears "I placed an order online with Sears. It was a great deal (at first). I ordered a patio umbrella with 4 seat cushions. After I added these to my cart..." Read more Gearbest take my money and not Giving me refund or product Gearbest "I ordered one quadcopter from gearbest on 23 may 2017 then automatically it selected on ship via unregistered mail and then i didnt able to see that i want to..." Read more