American Water Phone Numbers and Emails

Toll-Free Number:

  • (855) 705-8438
Send Message

Customer Service:

  • (888) 237-1333
    California Location
  • (856) 346-8200
    Camden, NJ
  • (619) 446-5520
    Customer Advocacy Team
  • (831) 646-3269
    Environmental/Water Quality (Central California Manager)
  • (916) 568-4278
    Environmental/Water Quality (Northern California Manager)
  • (619) 446-4768
    Environmental/Water Quality (Southern California Manager)
  • (831) 646-3208
    External Affairs (Central California Manager)
  • (707) 495-6135
    External Affairs (Northern California Manager)
  • (626) 614-2542
    External Affairs (Southern California Manager)
  • (800) 422-2782
    Illinois Location
  • (619) 446-5700
    Imperial Beach, CA
  • (800) 492-8373
    Indiana Location
  • (866) 641-2108
    Iowa Location
  • (800) 678-6301
    Kentucky Location
  • (866) 641-2131
    Maryland Location
  • (906) 337-3502
    Michigan Location
  • (866) 430-0820
    Missouri Location
  • (800) 272-1325
    New Jersey Location
  • (877) 426-6999
    New York Location
  • (805) 498-1266
    Newbury Park, CA
  • (559) 683-4322
    Oakhurst, CA
  • (831) 646-3287
    Pacific Grove, CA
  • (800) 565-7292
    Pennsylvania Location
  • (619) 446-4764
    Procurement
  • (619) 446-4777
    Procurement
  • (626) 614-2500
    Rosemead, CA
  • (916) 568-4205
    Sacramento, CA
  • (619) 446-4760
    San Diego, CA
  • (707) 542-8329
    Santa Rosa, CA
  • (866) 736-6420
    Tennessee Location
  • (800) 452-6863
    Virginia Location
  • (800) 685-8660
    West Virginia Location

Headquarters:

  • (856) 955-4001

Media:

  • (619) 446-4762
    Media and Press Inquiries
  • (800) 300-6202
    TDD

American Water Emails:

Business Customer Service
Complaints/ Feedback
Customer Service
Mobile Education Center, Procurement, Procurement, Procurement
Headquarters
California American Water President
Investors/ Franchising
Jobs/ Career
Legal
Privacy Inquiries
Media
Is this your business?
More phone numbers and emails Less phone numbers and emails

American Water Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    61% phone 39% email
  • The best phone number to call American Water is 8557058438. 65% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Sunday and Saturday.

  • People call American Water mainly because of request for information, staff, payments and charges.

View full overview ›

How to Contact American Water?

Most Popular Number:

(855) 705-8438
Total calls: 11 Last call: May 13, 2024

American Water provides an array of customer service phone numbers to cater to its customers' varied requirements. For those last-minute emergencies that mandate immediate attention, you can contact American Water customer service 24/7 at 855-269-2837. For non-emergency needs, the water utility company provides customer service from 7:00 AM to 7:00 PM PT, Monday through Friday.

Moreover, you can dial American Water contact depending on your needs or location. While the general toll-free number can be reached at 855-705-8438, residents of California can contact customer service at 888-237-1333. If you’re calling from Camden, NJ, the best way forward is to ring the American Water phone number at 856-346-8200, whereas Illinois locals can use 800-422-2782.

The American Water corporate office is at 1 Water St. Camden, New Jersey 08102, United States. While it is an apt address for a company dedicated to water services, American Water also has a prominent presence in other parts of NJ. One of their secondary office locations can be found at 1025 Laurel Oak Road in Voorhees 08043. Additionally, the company boasts of a third office address at 131 Woodcrest Rd in Cherry Hill. Moreover, the American Water contact address stretches beyond the expanse of New Jersey, underlining its widespread reach and operations. The company handles its operations in California from 1025 Palm Avenue, Imperial Beach, CA 91932.

In addition to telephonic support, American Water provides equally easy and convenient ways to seek quick assistance online. Visit their official website and scroll to the bottom of the homepage, where you’ll find an icon labeled "Website Feedback." Clicking on this, you’ll be directed to an online form allowing you to fill out your details, including your name, email address, and concern. After submitting the form, a customer service agent from American Water will review your query and get back to you with a suitable solution. However, if you prefer writing an email, you can drop your question at myaccount@amwater.com and expect to hear back from a representative within 24-48 hours.

PissedConsumer Club

Contact Information

American Water Website:

American Water Help Center:

Corporate Office Address:

American Water
1 Water St
Camden, New Jersey 08102
United States

Other Info (opening hours):

Other Location:

1025 Laurel Oak Road,

Voorhees, NJ 08043


131 Woodcrest Rd,

Cherry Hill, NJ 0800


1025 Palm Avenue

Imperial Beach, CA 91932


6700 Kalanianaole Highway, Suite 206

Honolulu, HI 96825


5201 Grand Avenue

Davenport, IA 52807


2300 Richmond Road

Lexington, KY 40502


727 Craig Road

St. Louis, MO 63141


60 Brooklyn Avenue

Merrick, NY 11566


852 Wesley Drive

Mechanicsburg, PA 17055


109 Wiehl Street

Chattanooga, TN 37403


2223 Duke Street

Alexandria, VA 22314

More contact details

American Water Rating Based on 2 Reviews

Rating details

1.1
more details
Customer service
Reliability
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of American Water Customer Service Calls

17 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Water?

Request for Information Question:

  • “About my payment”
  • “About my services”
  • “Request Second meter reading”

Staff Question:

  • “Service is off”

Account Question:

  • “Start account”

Payments and Charges Question:

  • “Copy of bill”

Other Question:

  • “Sewer pump problem”
  • “Meter issue”
  • “I receive a check”

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