Contact American Tourister Customer Service
American Tourister Phone Numbers and Emails
Toll-Free Number:
-
(866) 544-3052
American Tourister Emails:
Customer Service
webmaster@samsonite.com
Privacy Inquiries
Contact Information
American Tourister Website:
American Tourister Help Center:
Corporate Office Address:
Samsonite Company Stores, LLC
575 West Street, Suite 110
Mansfield,
Massachusetts
02048
United States
Other Info (opening hours):
Customer Service Hours:
Chat support
Monday – Friday: 9:00 AM - 4:00 PM (EST)
How Good is American Tourister's Customer Service?
Summary of American Tourister Customer Service Calls
2.2K
TOTAL
CALLS
CALLS
00:28
AVG CALL
DURATION
DURATION
16%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call American Tourister?
Product/ Service Question:
- “Warranty”
- “Crash”
- “Product defects”
Account Question:
- “Trying to sign up for warranty & it won't work online”
- “Trolley bag right side front wheel im balance”
- “About password reset”
Return/ Replace Question:
- “Replacement”
- “I want to change my trolley bag zip”
- “Return”
Request for Information Question:
- “Question on odor”
- “General assistance”
- “To know how to unlock forget passcode”
Staff Question:
- “Unhappy with services”
- “Service related”
- “Bag service”
Shipping and Delivery Question:
- “Delivery”
- “Forget the passcode unable to unlock”
- “My parcel bag havnt come”
Payments and Charges Question:
- “Double billed to credit card”
- “Over charged”
- “Coupon”
Activation/ Cancellation Question:
- “Cancel”
Cards Question:
- “Varrranty card missing”
Employment Question:
- “Job information”
Refund Question:
- “Refund issue”
Other Question:
- “Availability”
- “Bag is locked by mistake”
- “We forget our trolley bag lock”
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American Tourister