American Tourister Phone Numbers and Emails

Toll-Free Number:

  • (866) 544-3052
Send Message

American Tourister Emails:

Customer Service
webmaster@samsonite.com
Privacy Inquiries
Is this your business?
PissedConsumer Club

Contact Information

American Tourister Website:

American Tourister Help Center:

Corporate Office Address:

Samsonite Company Stores, LLC
575 West Street, Suite 110
Mansfield, Massachusetts 02048
United States

Other Info (opening hours):

Customer Service Hours:
Chat support
Monday – Friday: 9:00 AM - 4:00 PM (EST)

More contact details

American Tourister Rating Based on 67 Reviews

Rating details

1.7
more details
Customer service
Warranty
Product or Service Quality
Value for money

Rating stats

Rating trend

How Good is American Tourister's Customer Service?

Jean M Pmk
Jean M Pmk
Feels Disappointed | Feb 26, 2024

I like the products, but the customer service sucks. You cannot talk to anyone.

Read full quote
Braylan Fxz
Braylan Fxz
Feels Satisfied | Jan 23, 2024

I was happy that I was given info I needed right away and follow up email followed shortly. Looking forward to resolving my issue.

Read full quote
Fidela Qab
Fidela Qab
Feels Satisfied | Apr 05, 2023

The lady whom I spoke to was very informative & kind

Read full quote
Ammy Gvx
Ammy Gvx
Feels Disappointed | Jan 07, 2023

I had purchased a American tourister bag for $50 and its handle broke on the first attempt itself. Called customer care as its still under warranty and they told me it will cost $25 which is approx 50% of luggage cost plus they are telling me to ship the luggage to repairing centre on my own cost. So In short I have to pay approx 80-90% of luggage cost in repair, which doesn't make sense to me and instead decided to go with other brand like Nautica etc

Read full quote
Anu Akn
Anu Akn
Feels Disappointed | Dec 16, 2022

For two days I’ve been trying to call American Tourister. There is no number there is no reply to emails. There is no assistance whatsoever. I am very frustrated. I have a trip planned next week and my bag is not working. It is in warranty and I need to speak to somebody better as soon as possible.

Read full quote

Summary of American Tourister Customer Service Calls

2.2K TOTAL
CALLS
00:28 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Tourister?

Product/ Service Question:

  • “Warranty”
  • “Crash”
  • “Product defects”

Account Question:

  • “Trying to sign up for warranty & it won't work online”
  • “Trolley bag right side front wheel im balance”
  • “About password reset”

Return/ Replace Question:

  • “Replacement”
  • “I want to change my trolley bag zip”
  • “Return”

Request for Information Question:

  • “Question on odor”
  • “General assistance”
  • “To know how to unlock forget passcode”

Staff Question:

  • “Unhappy with services”
  • “Service related”
  • “Bag service”

Shipping and Delivery Question:

  • “Delivery”
  • “Forget the passcode unable to unlock”
  • “My parcel bag havnt come”

Payments and Charges Question:

  • “Double billed to credit card”
  • “Over charged”
  • “Coupon”

Activation/ Cancellation Question:

  • “Cancel”

Cards Question:

  • “Varrranty card missing”

Employment Question:

  • “Job information”

Refund Question:

  • “Refund issue”

Other Question:

  • “Availability”
  • “Bag is locked by mistake”
  • “We forget our trolley bag lock”

Compare American Tourister To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Samsonite image
286 reviews
2.0
Delsey image
201 reviews
1.9
Viplug image
3 reviews
1.1
Write a review
Do you have something to say about American Tourister? What happened? What can we help you with?
Submit review Don't show this popup