Not resolved

Soon after purchasing my home (which is in a flood zone, but has had no flood claim ever), I received an e-mail from the agent stating that I need to sign and return a "Proof of Primary Residence" form.They charge a MUCH higher rate if the house isn't your primary residence.

So I promptly, filled it out, signed it and sent it back. Two months later, I get the same e-mail. I told them that I returned it. They say they never received it.

So, I filled it out, and sent it back again. Another two months.. same e-mail... same response..

we never received it. So again I fill it out and send it in. Just noticed on my mortgage statement that they STILL charged me the higher "non-primary resident" rate ($1000) higher.

My mortgage payment went up significantly to cover the extra cost.Am letting everyone know, and exploring legal options.

Review about: American Strategic Insurance Flood Insurance.

Review #998428 is a subjective opinion of a user.

Customer service
Price Affordability
Insurance Plans Acceptance
Billing Practices
Additional Fees
Value for money
Reason of Review / Monetary Loss Pricing issue / $2000
Preferred solution Full refund

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