100% full Not resolved

i bought leather sofa set($2099.98) with extended warranty (249.99) on 1/9/2011one of the dual seat back rest there are some air bubbles coming are out on leather skin, i went to the store i bought, they said warranty period is over and they can not do any thing, i took some pictures to show them, but they gave me irresponsible answer, i asked for any solution to this problem, but they said they can not do any thing without looking @ the pictures i had, its definately defective material.they do not want to give any after sale service. they are just ripping off the customers.

Related: American Signature - Never Again

Review about: Leather Sofa.

I didn't like: Did not stand behind warranty, Poor quality.

Review #639149 is a subjective opinion of a user.

1.5
Style and Design
Product or Service Quality
Warranty
Delivery Service
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Staff
Reliability
Customer service
Website
Price Affordability
PRODUCT OR SERVICE American Signature Sofa
Reason of Review / Monetary Loss Not specified / $2350
Preferred solution Let the company propose a solution

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Anonymous
#1148947

Had the same issue with the same run around bought the warranty and was told that I have to add there leather polish every 3 months and since I didn't keep up with the regular application my warranty was void.Of course they don't tell you this when you buy it.

I said to the person at customer no service that you are tell me that if I buy a sofa here and don't take the warranty i can plan on it falling apart in less than 5 years, there reply was if you don't have the cleaner this is what could happen.This was a complete ripoff and I will not be buying this cheap *** again.

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