San Jose, California
1 comment
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DO NOT BUY a product made by American Range. They have no commitment to quality or customer service.

I have purchased a high-end American Range, ARROB-436GR, for 6 thousand dollars. The range, upon its arrival, had significant rusting and other manufacturing defects. I have been in touch with American Range, talking to various managers - including a plant manager, VP of Sales, and finally reached out to the CEO, requesting the range to be replaced in the face of these defects - but they refused.

It is especially unfortunate since their "commitment to quality and perfection" is stated on the website. It is simply not the case.

Just look at the attached photos - and judge for yourself whether a new high-end range should look like this when unpacked.

Review about: Range.

Review #579647 is a subjective opinion of a user.

2.0
Warranty
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Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $6000
Preferred solution Full refund

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Anonymous
Milpitas, California, United States #973894

I have similar quality probs w/ my ovens, and no one thinks it's a problem. I have some info that might help, contact me if you want. (tcarbonera1@yahoo.com)

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