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Update by user Mar 17

Pure and simple-they teach their sales people to say and do anything to get the account, then once they have you, they hope you will not see that they are not holding to the things they verbally told you would happen - rate doubling 6 months later and different line items disappearing on your bills.

Original review posted by user Mar 16

Just like the other reviewer - bait & switch.After an exhausting phone call and lengthy notes and analysis in August 2016, I switched my small business to them for Gas & Electric.

I was told as part of the "deal" that I would be getting rebate checks in 1 year. I was told to factor in my analysis that the "customer charge" on the bills would also be removed by the switch. I was also told that the rates are always around the rates of competitor companies. Well, they will NOT honor the removal of the customer charges, my rates have doubled after about 6 months, and I get no calls back to solve this issue.

I get, "we aren't responsible for that charge, it's impossible to remove that charge, etc....

I suppose when I go to cancel my account tomorrow, I will not get a prorated rebate because I did not stay on it for a year.Going to report them and post about them everywhere I can find.

Review about: Gas And Electricity Supply For Small Business.

I liked: Service if they gave me what they told me they would.

I didn't like: Bait switch game, High rates, Customer service that does not return calls.

Review #1021738 is a subjective opinion of a user.

1.0
Product or Service Quality
Diversity of Products or Services
Staff
Exchange, Refund and Cancellation Policy
Price Affordability
Customer service
Value for money
Billing Practices
Website
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Reliability
Reason of Review / Monetary Loss Pricing issue / $1000
Preferred solution Deliver product or service ordered

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