American International Group - Non payment of claim
We purchased a five year policy for our KitchenAid refrigerator in October, 2012.After our refrigerator's ice maker stopped working in July, 2016, we had one of AIG's repairmen fix it.
When he went to check the serial number on our refrigerator, he noticed that they didn't match.
The problem was that our serial # didn't match the serial number on the policy due to an imput error on AIG's end.Not only would they not correct the problem and refund the repair charge we paid out, they also refused to update our refrigerator's serial number on our policy, rendering our policy useless!
More Review Details
|Insurance Plans Acceptance|
What I liked
What I disliked
- Indifference and lack of integrity
- Reason of review:
- Problems with payment
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Kitchenaid Refrigerator
- American International Group Warranty-home Protection Plan
- Review category
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