American Furniture Warehouse - Standard Furniture Hudson Cocktail Table Review from Florence, Arizona
This is my third time shopping at AFW and I have to admit that the first 2 expierences were great but this last experience was horrible.I purchased a cocktail table which the sales person rung up for $148 it also clearly said $148.00 listed as the price on the table.
So I go to pick up the table from pickup and it came in a box. Now I live about 45mins away from the store. I drive home to find out they gave me the wrong item. I called customer service thinking this would be a simple fix.
Customer service told me that the cocktail table is $200 and that what I purchased was actually an end table for $148 and that I would have to exchange it in 10 days and bring an extra $50 dollars with me if I'm expecting to get the cocktail table. I politely asked if they can deliver it for me since I wouldn't be available to exchange it in 10 days he said it would be an extra $90 for a delivery fee. I couldn't believe that because of their mistake I would have to pay an extra $150. My whole house is furnished with furniture from this store and I get treated like this?
So I also politely asked for a manager and the customer service rep told me he was the highest manager at the store.
I politely asked again for a manager he told me the same thing.A mistake that could have easily been fixed with great customer service caused me to not want to ever return to this store.
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