The toll-free number, 1-800-345-2021, is available for inquiries about individual non-retirement accounts. Clients requesting brokerage services can dial 1-888-345-2071 during office hours. For business retirement services, consult the relevant department at 1-800-345-3533. International users can call American Century customer service at 1-816-340-7000. Those consulting for payment queries can use 1-877-923-6887 to reach the agent. The helplines, 1-800-378-9878 and 1-816-340-7033, are active for contacting the trading and operations department with relevant inquiries. Customers with specific issues and complaints can use the American Century phone number 1-816-531-5575 to reach the company headquarters for help.
The company has published two emails for customers to contact the company’s care team. American Century customer service handles payment queries and concerns at intops@americancentury.com. Those consulting the media agent for relevant issues and inquiries can write to ps-media_relations@americancentury.com between business hours. One should note that emailing can be risky for sharing personal and sensitive information and should not be preferred in such cases. Instead, sending a letter or visiting the company headquarters would be safer.
The company has several branches in different regions, but the American Century headquarters is at PO Box 419200, Kansas City, Missouri 64141-6200, United States. Users can mail or visit this address for better assistance with complex and sensitive issues. Those with queries and concerns about payments and finances can consult the Investors Center at 4400 Main Street, Kansas City, MO 64111. American Century customer service handles similar issues at 4917 Town Center Drive, Leawood, KS 66211, between business hours.
The company representatives are available in the Investor Center Monday through Friday between 8:00 AM and 5:00 PM CT. Reaching American Century customer service between these times ensures efficient assistance, regardless of the means. However, one should elaborate on their issue and provide all the relevant proof to ensure effective solutions to their problems. Those consulting the company offices in person should first confirm the working hours for the relevant department for convenience. If an issue arises outside working hours, browse the featured information on the company website or email the agent for help.
