Review about American Airlines Cargo Shipping Animals from Fort Worth, Texas
We show dogs and so we ship dogs very frequently, some as often as two weekends a month. We also ship dogs domestically for breeding, and internationally when sold. It is rare that I have been turned down at the Cargo office for a crate they deem "too small". I have a crate from Australia that is slightly smaller than a #300 that I have had for 10-12 years I believe. I use it extensively because it is taller than the standard domestic #200. Apparently the Louisville cargo office has a high rate of turning down dogs to ship, citing a crate is too small. This specific office has refused return shipping for dogs flown IN to their facility. Speaking to the manager (Sean/Ron whatever) makes no difference. His viewpoint is that ALL the OTHER cargo offices are in violation for allowing dogs to ship in the wrong size crates and he is just upholding the rules. My current show dog has been flown/shipped IN THAT EXACT same crate six times this year without question. Today, when trying to get her home (after flying her in there 10 days ago) she was refused.
American is the hub at DFW but I have choices. I will continue to choose Delta from now on. They have a better safety rate for animals and utilize come common sense.
It's not like I am trying to stuff a Clydesdale into a dog crate!
More Review Details
- Reason of review:
- Poor customer service
- Product or service
- American Airlines Cargo Shipping Animals
- Review category
You May Also Like
- "Our flight to Cleveland was one of hundreds canceled out of Denver the weekend before Christmas..."
- "Good day turckish airlines! I have very very very very complain!!!!!!!!!!!!!!!!!!! I flue from San Fransisko- to Istambul- Kiev and I lost 2 bags !!!!only in 1 week, means today I finilly..."
- "My American Airlines mishaps... On Friday afternoon on August 29 @ 5:00pm, my sister dropped me off at the Mobile Alabama airport for a 6:45 flight with American Airlines (Eagle). Regarding..."
- "Why did you guys screw up the photo gallery? It used to be so much nicer and user friendly. There was nothing wrong with it, but you messed it up...."
- "I was emailing and talking on comments with this girl @Tifflatowski92 and she convinced me to trade her my louis vuitton favorite pm for her louis vuitton favorite mm and..."
- "100% FAILED, RECALLED Matress- their brand! I have a spinal fusion and now needd 2 surgeries.... I count on my mattress to be GREAT- so they claim- Admitted faulty product!..."
- "I took a pretty expensive jacket with reflective striping on it to George Wood for embroidery. They sent it to their contractor who does this work for the, They are..."
- "Every other year we attend Beale Street Music Festival. In 2012 we drove from Dallas/Ft. Worth (Texas) area to Memphis. In 2014 we took Tennco Express Airport shuttle from Memphis Airport..."
- "My order took one month to receive. I ordered 2 swimsuits both the SAME size XL. I wear a USA size 8. One was way 2 sizes too..."