Selinsgrove, PA 17870, USA
3 comments
Not resolved

my kids and I went to a 11am showing of beauty and the beast on 3/18/17 and since it was just released it was crowded but got there in plenty of time for seating but filled up quick.I was sitting in the middle of my 2 kids and got up to get a refill of soda before the movie started.

literally was gone maybe 3 minutes. I came back unable to find where my kids were thought I was in the wrong theater for a minute. I finally seen my eldest son waving to me as he was sitting in a different seat.. I went to him to find there was no seat for me.

I told the man next to him that he had taken our seats and he pretty much told me too bad. Here him and his family of 7 had an usher move my kids to make room. I went to the manager who did not make him move but wanted me to leave as she felt I was making a scene. I was in shock to be treated like this and humiliated.

I can't believe this company would condone this behavior especially from management!!!have no desire to visit another AMC cinema site

Review #1023227 is a subjective opinion of a user.

1.0
Customer service
Staff
PRODUCT OR SERVICE
Amc Theatres Manager
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution the manager be demoted

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Anonymous
#1305595
You needed a soda refill before the movie even started?! If your son was too young to tell the usher that he was saving a seat for you, why the he** did you leave the kids unattended? Oh that's right, you had to have more sugary soda.
Anonymous
#1305574
Dont even bother responding to this person, they obviously work for AMC or has nothing better to do with their time
Anonymous
#1305272
The staff did their job and made room for a large group, and you want the manager to be demoted? Were your seats reserved, or was it first come, first served? If it was the latter, then I'm sure you'll find that AMC reserves the right to designate where someone is seated. If your children were too young to know to tell the usher that they needed three seats together, then what were you doing leaving them alone in the theatre?

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