AM Hobbies Online - AM Hobbies Whistle (fraud)- hobby train dealer

1 of 1 AM Hobbies Online reviews

My husband and I have a consumer alert about an online dealer AM Hobbies Whistle ( of Lionel, MTH, 3rd Rail, etc. Bob Thatcher is the owner of this business in PA. He charges a customer's credit card erroneously and sends product. When the product is returned to him (because it was never ordered in the 1st place) he NEVER refunds the charge. We have contacted him several times to get the situation resolved. He promises to issue a credit and that fails to do so. We have tried to get this resolved for the past 18 months. Then again he charges our credit card after promising to issue a credit and our credit card company contacts him to reverse the charge. We thought he was attempting to refund us the money...he never issued the credit once again.

The local police department made the suggestion of us posting this situation after they took our complaint and issued a case number.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or service
Atlas O Trains
Review category
review #191863
Had an experience with AM Hobbies Online? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
1 of 1 AM Hobbies Online reviews
Dave D. Longview, TX

Feb 10, 2011 #247221

Despite the complaint and after reading the support from AM Hobbies customers, I took a chance and placed a good order with the company. I can report that this company is top notch. I had excellent communications and received my ordered with no problems. The prices were great as well as the service. Thank you AM Hobbies!

0 0 Reply

Jan 25, 2011 #240309

Hey folks - I have spent several thousand dollars with Bob, and have had zero problems. Good dealer, good prices, no issues at all.

0 0 Reply

Jan 17, 2011 #237053

I've had no problems with AM Hobbies. FYI, you can go through your credit card issuer to resolve any issues like refunds instead of wasting the police department's time (or thru Paypal if that was used). I'm sure there is more to this story than what is presented here from both sides...

0 0 Reply

Jan 01, 2011 #230584

I, too, have had good business dealings with AM and will continue to do so in the future!!

0 0 Reply

Nov 11, 2010 #210348

This issued was resolved to the customers satisfaction several months ago

0 0 Reply

Nov 11, 2010 #210343

Baloney!!! Bob Thatcher is very honest, has good prices and supurb customer service.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

You were reading a complaint about AM Hobbies Online.
Filing a new complaint about