Contact Alton Towers Customer Service

Alton Towers customer services are available by phone at +44-330-236-8860. For inquiries entirely on Alton Towers Holidays, call +44-153-870-4096. For events and guest relations inquiries, call the Alton Towers phone number +44-153-870-4260. Moreover, sales or reservation inquiries, including oral inquiries, can be directed to +44-153-870-4095.

A set of Alton Towers email addresses has been created for need-based inquiries. For complaints and feedback, send your written query to gs.feedback@alton-towers.com. Alton Towers customer service inquiries regarding competitions are sent to atr-competitions@alton-towers.com. Write to the retail department at retailproductenquiries@alton-towers.com. Similarly, inquiries relative to education go to Alton Towers email at education@alton-towers.com. For inquiries about purchases in the online shop, contact atronlineshopretail@merlinentertainments.biz. Events or Guest Relations inquiries may be sent to events@alton-towers.com.

For mailing matters, the Alton Towers corporate address may be reached at Alton Towers Resort Operations Ltd, Farley Lane, Alton, Stoke-On-Trent ST10 4DB, United Kingdom. The other post address is Merlin Entertainments, Arbor Building, 16th Floor, 255 Blackfriars Road, London, SE1 9AX. One more location of Alton Towers customer service includes the Director of Data Protection, Link House, 25 West Street, Poole, Dorset, BH15 1LD. Customers can visit the office locations to rectify their queries and seek in-person assistance from the customer care officials of Alton Towers.

Alton Towers' customer service hours are from 9:00 AM to 4:00 PM, Monday through Friday. These hours enhance customer service responses as users get a slot to call the team. You get solutions from discussing queries to resolving problems during this time frame. You can also head towards the Alton Towers website outside these hours to get help regarding your concerns.

To contact the company online, visit the Alton Towers website and click the "Contact Us" tab. The quickest way to reach a representative is through the Help Centre by clicking the "Hi. Need any help?" button in the page's lower right-hand corner. On the contrary, you can also converse via Facebook Messenger. Comments about your visit must be submitted through the Guest Feedback Form, and proof of the visit must be attached, whether tickets or receipts. Normally, Alton Towers customer service responds to emails within seven days, so feedback on a visit should be submitted within six weeks from the visit date.