AllTrails Phone Numbers and Emails

Customer Service Number:

  • (415) 418-3506
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AllTrails Emails:

Customer Service
General Info
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Contact Information

AllTrails Website:

AllTrails Help Center:

Corporate Office Address:

AllTrails, Inc.
530 Bush Street, 9th Floor
San Francisco, California 94108
United States

Other Info (opening hours):


Monday - Friday: 9:00am - 5:00pm PST

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AllTrails Rating Based on 5 Reviews

Rating details

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How Good is AllTrails's Customer Service?

Alexandra P Dgi
Alexandra P Dgi
Feels Disappointed | Sep 08, 2023

I am so angry, no one called me to mitigate the issue, someone haphazardly merged my accounts following the opposite of the instructions i provided, and in doing so she merged to the account I had asked to not have an account with and therefore all my hiking data, hiking accomplishments and downloaded and saved trails have been deleted. This is extremely irresponsible, and they have not been in contact other than an email when I have consistently asked for a call so they would not make a mistake. 6 years of my hiking data is now deleted because of this.

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Izan Bac
Izan Bac
Feels Disappointed | Aug 10, 2023


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Summary of AllTrails Customer Service Calls

00:17 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call AllTrails?

Activation/ Cancellation Question:

  • “Given up it's impossible to subscribe spent literally hours”
  • “Subscriber issue”
  • “To cancel”

Account Question:

  • “Account charge verification”
  • “Subscription not activated I paid card reflects that”
  • “All trails does not seem to acknowledge that I have faith or a subscription, I think it was the end of May.”

Request for Information Question:

  • “Alltrails+ question”
  • “Question 35.99 charge on my a/c”

Payments and Charges Question:

  • “Promo code”

Refund Question:

  • “Refund”

Product/ Service Question:

  • “Can't access info even after logging in”

Other Question:

  • “Contacts missing”
  • “Stop”
  • “They haven't upgraded me despite paying for the upgrade at least one week ago!!”

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