Allstate Insurance Auto Insurance Case Review

32 of 410 Allstate Insurance reviews

Tracy Drott

Agency Owner


12540 Bandera Rd. #209

Helotes, TX 78024

My name is Hung Tran. I purchased Allstate auto insurance policy thru Tracy Drott, an agency owner located at 12540 Bandera Rd. Ste. 209, Helotes , TX 78023. I have my policy with Allstate for a few years, and I had set up the Autopay system which withdraw from my bank account monthly. Recently I had been moving around a few times and I changed my bank account; therefore, my policy was cancelled. On September 13, 2016, I called Adela who works for Tracy, and sent her my bill to prove of residency and registration of Acura to prove if ownership. I also gave her credit card information to charge for my insurance policy. Evidently Adela forgot to complete writing my auto policy, and I didn't know my auto insurance was cancelled until I called on October 14, 2016 to get a quote for my home insurance. Adela forgot to finished writing my policy caused me to pay extremely high rate on my new policy; it's Adela's fault, and both Tracy and Adela didn't want to resolve the issue. I don't think that is right thing to conduct a business. Please help me? Thank you.

Hung Tran


This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Diversity of Products or Services
Insurance Plans Acceptance
Value for money
Billing Practices
Price Affordability
Product or Service Quality
Additional Fees
Discounts and Special Offers
Exchange, Refund and Cancellation Policy

Reason of review:
Poor customer service
Product or service
Auto Insurance Case
Review category
review #940796

Author wants to be contacted by the company. Learn more

Had an experience with Allstate Insurance? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
32 of 410 Allstate Insurance reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

You were reading a complaint about Allstate Insurance.
Filing a new complaint about