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Contact Alhambra Water Customer Service

Alhambra Water Phone Numbers and Emails

Toll-Free Number:

  • (800) 728-5508
Call customer service
Send Message

Customer Service:

  • (877) 442-7873
    for Canadian residents

Delivery Service:

  • (800) 201-6218

Headquarters:

  • (800) 492-8377

Alhambra Water Emails:

Customer Service
General Info
for Canadian residents
Legal
Media
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How to Contact Alhambra Water?

Most Popular Number:

(800) 728-5508
Total calls: 21 Issues resolved: 2 Last call: Jan 20, 2024
author avatar
PissedConsumer Reporter

The Alhambra Water contact number for general inquiries is 1-800-492-8377. The professional customer care advisors will provide information about their services, explain the benefits, and inform you about fees. To get set up for delivery, call 1-800-201-6218. Existing clients can reach customer support at 1-800-728-5508. The Help Center representatives are available at this phone line to assist with account and payment-related inquiries. You can also use this number to share feedback or file a complaint. The phone lines are open during the Alhambra Water hours: Monday to Friday from 8 a.m. to 9 p.m. EST. If you have a problem or a question regarding your dispenser, dial 1-866-407-7873 for consultation.

The Alhambra Water email address to get in touch with the customer service team is customerservice@primowater.com. You can send your questions and information requests to info@primowater.com to learn more about the company and its services. The same email can be used for the Privacy Policy and Data Protection concerns. If you want to file a complaint or share your suggestion, you can use the online form on the Contact Us page of the official website. Existing customers can reach customer support with problems or questions regarding their dispenser at customerservice@dsservices.com. Press and media representatives can contact the PR team at social@primowater.com.

You can use the Alhambra Water app whenever you need to reach the customer care representative. Download the My Water+ app and open it on your mobile device. Enter your Alhambra Water login and password to access your account, and tap the Support icon in the upper right corner of the screen. You will find several options to get in touch with the customer care agent. Tap the Chat with Us icon to discuss your inquiry online. If your issue is not urgent, select the Contact Us button to email it to the Help Center. You can also send a text message by choosing the Write to Us option.

To get in touch with the customer service team via the Alhambra Water website, scroll the homepage to the “Need Help?” section and select the Contact Us option. Here, you will find phone numbers, mailing addresses, and business hours to contact customer support. You can also use the online form below to submit your inquiry. Fill it out with the required information and type your message in the text box. The Alhambra Water customer service agent will respond to your request as soon as they study your matter. To share your experience with the company, click the Feedback tab on the right and complete the survey.

Alhambra Water Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call Alhambra Water is 8007285508. 78% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday and Thursday, while the shortest are on Saturday. The average call time is 3 minutes.

  • Be prepared for the call as Alhambra Water may ask you for the following information to identify you as a customer: first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Alhambra Water Website:

Alhambra Water Help Center:

Corporate Office Address:

DS Services of America, Inc.
10850 S Harlan Rd
French Camp, California
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 am - 9:00 pm (EST)

Saturday: 9:00 am - 6:00 pm (EST)

Sunday: Closed


Mailing Address:

200 Eagles Landing Boulevard

Lakeland, Florida 33810

More contact details

Alhambra Water Rating Based on 4 Reviews

Rating details

1.4
more details
Reliability
Customer service
Discounts and Special Offers
Advertised vs Delivered

Rating stats

Rating trend

Summary of Alhambra Water Customer Service Calls

27 TOTAL
CALLS
03:04 AVG CALL
DURATION
31% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Alhambra Water?

Shipping and Delivery Question:

  • “Delivery 2 weeks late”
  • “I need a water bottle pick up my water was delivered to the wrong address”
  • “Haven't received our water”

Staff Question:

  • “I would like to receive your bottled services”
  • “New service”
  • “Branch manager re-scheduled filter change without calling or notifying me”

Activation/ Cancellation Question:

  • “Cancel my service”

Payments and Charges Question:

  • “Discuss bill”
  • “Pay my bill”

Return/ Replace Question:

  • “Need replacement bottle”
  • “To report complete disregard of customer's complaint for over a week...replacement for faulty not delivers 4 different times as promised; leaving without the dispenser.”

Product/ Service Question:

  • “Broken dispenser”

Cards Question:

  • “Next card used to receive water, old one canceled”

Account Question:

  • “To set up my account”

Other Question:

  • “Maid”
  • “Pick up”
  • “Order wayer”

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