Alamo not honoring their own requirements for Mexican 3rd party liability insurance

53 of 161 Alamo reviews

Your own site says that as long as I purchase third party liability insurance from a Mexican insurance company, I have the right to use that insurance for my rental. Yet I was denied a car after presenting proof of that insurance at the counter in San Jose Del Cabo Airport (SJD). This cost me several hours and a lot more money to eventually secure a car from a competitor.

How can I file a formal complaint against SJD site and get Alamo corporate to respond to this as I represent a travel group with over 700 members that frequently travel to SJD and will want to get a response on this for future reference.

This review is a subjective opinion of a user.
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More Review Details

Location
Website
Discounts and Special Offers
Price Affordability
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Being induced to error
    • Representation of charges
    • Jacked up rate
    • Customer service added charges

Reason of review:
Problem with delivery
Preferred solution:
Full refund
Monetary loss:
$300
Product or service
Insurance Coverage
Review category
Rentals
review #668161

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53 of 161 Alamo reviews
AlamoCares

Sep 30, 2015 #1041370

Hello,
I would like to know more about your experience at the SJD location so I can help. Please email Care@Alamo.com and include your name, rental agreement/reservation number and your contact information along with the details of this service. Please include reference #150930-003185 in the subject line of your email. Thank you.
-Mitch, Social Monitoring Coordinator

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