This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourNew Reviewer
My name is Jill Dibert, I have been using your products for about 15 years and suddenly the stores say they can't get them and they are consistently out. I live in Sacramento Ca.
I was lookinbg for everyday coconut shampoo and conditioner. Whole foods on Arden Way said they had been out for weeks. I called Whole Foods in Folsom Ca. they were also out.
I usually buy your products at the Sacramento Natural Foods Co-Op they were also out. I did find shampoo and conditioner at the Sprouts Farmers Market on Marconi in Sacramento so I am set for awhile. The manager at Sprouts has been very helpful. She spoke with someone at Alaffia who told her the everyday coconut lime shampoo is being discontinued.
WHY? It is the best thing I have ever used. This makes me VERY UNHAPPY! I use the black soap, body wash and lotion.
I have used the face creams. In other words I have used MANY of your products.
I have another issue. Because I could not find conditioner I tried Amazon. Amazon was selling everyday coconut conditioner through a 3rd part seller (Globus Relief Store in Utah).
I did order it prior to finally finding some at Sprouts. They were charging $30.00 a bottle!!! I am now attempting to return it. I know what your products sell for.
This 3rd party told me that Amazon sets the price. But I believe this 3rd party is price gouging. At Whole Foods I was told that Alaffia sets the price with both Amazon and 3rd parties. I don';t know what to believe.
I am begining to feel that I need to look into a whole line of different products.
I also want to let your know that I called the 800 number to speak with someone. Years ago I used to order directly from you. I got a recording I left my Email address and have never heard from anyone.
I called a week ago! I have always liked the fact that Alaffia gives back, planting trees, building schools, eyeglasses for kids, all the good work your company does, but I am becoiming very discouraged!
User's recommendation: don't order from Amazon, especially 3rd party sellers!
Preferred solution: AVAILABILITY OF PRODUCTS DON'T DISCONTINUE MY EVERYDAY COCONUT LIME SHAMPOO!!!.
Alaffia Pros: Makes my hair managable, Hydrates my curls.
Alaffia Cons: Yellows silver hair.
Thank You for Your Reply! We are processing your message.