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Contact Airxcel Customer Service

How to Reach a Person at Airxcel

Verified Contact Information

Customer Service Number:

  • 1-316-832-3400
Call Now
Send Message

Customer Service:

info@airxcel.eu
Europe

Legal:

privacy@thorindustries.com
Privacy Inquiries

Airxcel Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Airxcel Phone Number
1 (316) 832-3400
Average Calls duration
1 minute
Issue Resolution Rate
Low (3% reported full resolution)
Contact Method Distribution
100% phone
Common Reasons for Contact
Request for information, return/ replace and product/ service
View full overview

How to Contact Airxcel?

Most Popular Number:

(316) 832-3400
Total calls: 54 Issue resolved: 1 Last call: Jul 14, 2026

The Airxcel phone number for customer service inquiries is 1-316-832-3400. The professional customer support advisors at this helpline are ready to answer your questions about the company’s products and services, provide tech advice, and assist with solving your issues Monday to Friday from 8 a.m. to 4 p.m. CT. The same Airxcel contact number can be used to get in touch with the official representatives at the company’s headquarters. If you are in Europe, you can reach customer care at +39-0424-1953311. For the Privacy Policy inquiries, dial 1-888-914-9661. The company brand’s phone numbers can be found on the official website’s Contact Us page.

The direct Airxcel email address to reach the customer service team is not provided by the company. However, you can email your inquiry via the website. Visit the Contact Us page and select the company’s brand you wish to contact to complete the online form and submit your request or check their email addresses. The Airxcel address for customer care services in Europe is info@airxcel.eu. The Privacy Policy concerns and questions can be sent to privacy@thorindustries.com.

As the company unites a number of brands, they do not offer a single Airxcel app. However, you can download an app of their specific brand or product, like Coleman-Mach, Suburban, or others. Each app has a unique interface, but you can use it to get in touch with the customer care agents. Select the Support or Contact Us option from the Menu and use the available ways to submit your request or chat with an expert. You can also check the Help Center’s phone numbers and email addresses to discuss your inquiry with a brand representative. However, it may be more efficient to reach Airxcel customer service via the website.

You can visit the Airxcel website whenever you need to contact customer service. Click the Contact tab in the upper right corner of the homepage and select the brand you need assistance with. Some brands offer online forms so you can file your complaint, offer suggestions, or share feedback. Fill out the form by providing your contact info and describing the issue in the text box below. Other brands provide email links, which you can use to send a direct message to the Airxcel support team. You will also find office phone numbers and mailing addresses to reach official representatives on the brands’ pages.

PissedConsumer Club

Contact Information

Airxcel Website:

Airxcel Help Center:

Corporate Office Address:

Airxcel, Inc.
3050 N. St. Francis Street
Wichita, Kansas 67219
United States

Other Info (opening hours):

Mailing Address:

Thor Industries, Inc.

ATTN: IT Department

601 East Beardsley Avenue

Elkhart, IN 46514

More contact details

Summary of Airxcel Customer Service Calls

85 TOTAL
CALLS
01:07 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Airxcel?

Request for Information Question:

  • “Can I use my water heater without connecting the 12volt wires”
  • “Bought a controller but isn’t the right one I need help”
  • “Parts question”

Product/ Service Question:

  • “Rv prodicts Roof top Air conditioner mounted solar Battery maintenance system”
  • “Air Hose is damaged and needs replaced”
  • “Tech support”

Return/ Replace Question:

  • “Filter replacement”
  • “I believe you built the fridge I have and need a replacement part”
  • “Rv thermostat #8530A349 replacement and tech help”

Account Question:

  • “Fault code E1 tankless suburban water heater”

Payments and Charges Question:

  • “Recharge coolant”

Other Question:

  • “On demand water heater”
  • “On demand”
  • “Need thermostat”

Compare Airxcel Customer Service To

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