Contact Airfix Customer Service

The Airfix email address is customerservices.uk@airfix.com. US customers who want to start a return should send their requests to customersupport@hornby.us. For technical support, please send a note to technicalservices.uk@airfix.com. For all marketing and media-related inquiries, send your questions and comments to marketing@airfix.com or pr@hornby.com. If you are interested in learning about career opportunities, please drop a line to recruitment@hornby.com. The complete list of Airfix contact emails is published on the “Contact Us” page of the company’s website.

The Airfix headquarters is based in Margate, Kent. The Airfix address is Hornby Hobbies Ltd., Enterprise Road, Westwood Industrial Estate, Margate, Kent CT9 4JX, United Kingdom. Send letters to the head office if you wish to contact the company by mail. For faster assistance, consider calling or sending an email.

The Airfix customer service hours are Monday through Wednesday from 9 a.m. to 5 p.m. On Thursday and Friday, the support services are available from 9 a.m. to 3 p.m. The technical support department is also available during the same hours. Public holidays may affect the usual schedule, and if you need more information about holiday exceptions, contact the support team.

At the moment, the Airfix website doesn’t have an option for contacting the support department. However, although there is no live chat or inquiry form available, consumers can check out all Airfix contact emails on the “Contact Us” page. Additionally, you can look through the articles with the most popular questions to find answers to many general inquiries.