Not resolved

Back on Friday, October 11, 2013, I went from Toronto, Ontario Canada to Caracas, Venezuela with Two (2) Pieces Of Luggage, however, one of the pieces of luggage did NOT make it all the way to my destination and when I arrived in Caracas, Venezuela back on Saturday, October 12, 2013, that is when I learned that I only have One (1) Piece Of Luggage with me instead of Two (2).

When I arrived in Caracas, I did fill out an Air Canada Damaged Baggage/Lost Property Report. Furthermore, when I arrived at the place that I was staying at out in Maracay, Venezuela back on Saturday, October 12, 2013, I also contacted their 1-888-689-2247 phone number to File A Claim and received File Number: CCSAC 12897.

During the conversation with the 1-888-689-2247 phone number that I called to file the claim, I was also told to go on to the website and file the Air Canada Baggage Declaration Form which clearly states on their website that it must be Completed And Sent In Within 21 Days From Your Arrival Date [and in this case, I had it processed by the United States Postal Service within 21 Days back on Thursday, November 1st, 2016 which is within the 21 Days according to the United States Postal Service Stamp indicated on my receipt] and NOT within the Seven (7) Days As Indicated In Their Response Letter Of Decline dated on Thursday, November 14, 2013 which came back from Oge Ogbechie, Baggage Claims Specialist.

After receiving the Bogus Lying Decline Letter from Oge Ogbechie, Baggage Claims Specialist, I immediately contacted Ms. Yvette Poch, Executive Assistant To Mr. Calin Rovinescu, President And Chief Executive Officer at: (514) 422-5855

and/or [yvette.poch at aircanada.ca] who told me to resubmit my paperwork back to Oge Ogbechie for reconsideration in which I did back on Saturday, November 23, 2013.

The News Only Gets Worst: Back on Tuesday, November 26, 2013, I received another response letter this time coming from Ms. Natalie Brisebois, General Manager - Baggage Claims and in her letter she makes constant excuses to find Fictitious and Untrue, Illegitimate Reasons of Why I Do Not Deserve To Get Reimbursed For My Stolen Articles From My Luggage. For example, she states that the 21 day time limit does NOT count towards my Missing and/or Stolen Luggage and/or Articles from Inside Of My Luggage and that I was supposed to make a Claim In Writing Within Seven (7) Days Which Was NEVER Told To Me Until After I Had Filed My Claims Within The (21) Days From The Date Of My Arrival As Explained Earlier On In My Negative Review.

Please NOTE: I beg to differ on that, however, I did Make A Claim Over The Phone In Less Than Seven (7) Days and was Even Given The File Number of: CCSAC 12897 as mentioned earlier.

Basically this company is Too Cheap and Selfish To Take Care Of Their Customers and if this would have been with Any American Airline Company, I Would Have NEVER Been Mistreated And Abused in the Low Class, Deceiving Manner That I Already Had Been Through With Air Canada.

Since they have Refused To Legitimately And Honestly Reimburse Me For My Small Losses which are only for $500.00, I have already Filed A Small Claims Lawsuit Against Them and will see them in the Los Angeles Superior Court on

Wednesday, October 5th, 2016.

I Will Never Use Air Canada's Services Again And Neither Should You!

Thank you for Nothing!

Sincerely yours,

Howard Paul Shore

Angry And Upset Air Canada Former Customer

/HPS

Review about: Air Canada Airlines.

I didn't like: Denied my claim for my stolen articles from my luggage, Baggage claim does not go by what their website says, I will never fly with air canada again, Do not fly with them, Are the worst airlines ever.

Review #916590 is a subjective opinion of a user.

1.2
Level of Comfort
Quality of Food
Exchange, Refund and Cancellation Policy
Value for money
Billing Practices
Customer service
Additional Fees
Staff
Discounts and Special Offers
Website
Number of Destinations
Price Affordability
Product or Service Quality
PRODUCT OR SERVICE Air Canada Baggage Policy
Reason of Review / Monetary Loss they refused to reimburse me for the stolen articles from my lost luggage and they said that i filed my claim too late even though the paperwork stated that you have 21 days to file it. / $500
Preferred solution to reimburse me for my $500.00 loss from my claim for the missing articles from my luggage.

Had an Experience with Air Canada?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Andesmar Argentina Did Nothing About My Complaint! They Just Took My Money! Andesmar "2535 Hauser Boulevard Los Angeles, California 90016 Wednesday, December 21, 2016 c/o V.I.P. Corporate Executive ANDESMAR ARGENTINA Carril Rodriguez Peña 2831 Godoy Cruz (M5501LQK), Mendoza Argentina Tel/Fax: 54 ( 261..." Read more Delta Airlines - Dangerous and DIsgusting Delta Airlines "On Monday, May 8, I flew from MCI to LAX on what was supposed to be one of your newer Embrayer jets. What pulled up to the gate was a..." Read more Plusmar S.A. Took My Money And Never Took Care Of Me And/Or Any Of My Complaints, Period!     A Very Selfish, Greedy Company To Travel With! Plusmar "2535 Hauser Boulevard Los Angeles, California 90016 Wednesday, December 21, 2016 c/o V.I.P. Corporate Executive PLUSMAR S.A Ruta Provincial 36 N° 1225 K.M. 24, 500 Florencio Varela, 1888 Argentina 54..." Read more Etihad Airways the worst experience ever, obnoxious attitude and behaviour!! Etihad Airways "...On reaching the counter, I was told the flight was overbooked and I won't be allowed to board the flight..." Read more Rhinoshield cases are defective junk Rhinoshield "Not only are the cases defective junk when they don't arrive broken they don't work effectively and are made like complete junk. The bumper cases are loose and flimsy and..." Read more Sensodyne Toothpaste Made By Glaxosmithkline - Dear GlaxoSmithKline I think your Sensodyne toothpaste may have *** my mouth up royally Sensodyne Toothpaste Made By Glaxosmithkline "I used GlaxoSmithKline Sensodyne 'Repair & Protect' toothpaste for about a year, then a few days ago I woke up with: - burning, swollen lips with lots of tiny white..." Read more Fedex - Just one fed ex guy never buzzes / leaves packages outside / video Fedex "Just one of our Seattle Fed Ex drivers leaves packages outside and pretends to ring buzzer but he's clearly just clicking the "Cancel" button. No other delivery drivers, Fed Ex..." Read more Gallagher Bassett - Absolute disgrace Gallagher Bassett "It has been a complete total circus! I was paid pittance to what I'm owed. Took 4 years to get anything. Total ignorance and runaround. As far as I'm concerned..." Read more