Air Asia - Asean Pass a Waste of Money

51 of 128 Air Asia reviews

After purchasing the Asean Pass I tried to redeem my flight credits on their website, which is the only way you can redeem your credits.There website was having technical difficulties for over 3 months and they refused to assist me manually in redeeming these flight credits and my Asean Pass expired costing me $300.

I was unable to book flights through their website for credits I had already purchased. Their customer service could only give me a generic response and no further assistance.

I tried booking flights on 4 different web browsers, in 4 different countries and nothing worked.I lost out on travel plans and flights worth $300.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Staff
Number of Destinations
Exchange, Refund and Cancellation Policy
Website

  • What I liked
    • Basic air far
  • What I disliked
    • Losing money and quality of customer service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$300
Product or service
Airasia Asean Pass
Review category
Transport
review #787083

Author wants to be contacted by the company. Learn more

Had an experience with Air Asia? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
51 of 128 Air Asia reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

 
×
You were reading a complaint about Air Asia.
Filing a new complaint about
×