AIM Home Services - SIMPLY APPALLING JOB AND SERVICE!

1 of 1 AIM Home Services reviews

I recently employed the cleaning company AIM Home Services to complete a job on the house I have just moved into.

After arriving to a dusty, dirty and hardly even attempted house witnessed by not only my own parents, but alsmy partner and my sister I took photos and contacted AIM Home Services.

I was firstly told that everything would be taken care of and that their ‘best technician’ would be given the job to resolve the issue. I was then put in contact with the manager Stella. She completely mishandled the situation, not once taking responsibility for her employees appalling job and going so far as to blame me, the customer, for a mistake in the type of quote provided to me by HER staff.. A mistake I had corrected her staff twice on before the final booking was made, and still not excusing the shocking job.

After going around in circles and being talked over and blatantly argued with whilst trying to achieve a ‘redo’, I gave in and succumbed to her ‘necessary procedure’ to get the job done.

When the SAME original cleaner arrived 40 minutes late I was shocked but none the less gave her a little instruction before running out as I was now late.. Only to later arrive a couple hours later to no cleaner and again, a dirty, dusty, hardly touched house.

After again dealing with the rude and completely ill equipped Stella, it was made clear to me that no further action would be taken by AIM Home Services to finish the job I had paid for.

I then asked for the owner/directors details to attempt to get the issues resolved myself- with no response.

The matter has now been reported to the Department of Fair Trading, and almost a month later I am still waiting for my house to be cleaned. I hope this is enough for whoever reads this to not only stay away from AIM Home Services, but to tell all your friends as well to avoid such disgusting incompetence and disregard from a so called 'business'.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Monetary loss:
$250
Review category
Household Services
review #398938 by
Had an experience with AIM Home Services? Submit review ›
Helpful? 1 Yes 1 1 No 1
Had the same issue 0 Yes 0
1 of 1 AIM Home Services reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

 
×
You were reading a complaint about AIM Home Services.
Filing a new complaint about
×