The African Ancestry phone number is +1-202-723-0900. This is the toll-free line where you can contact one of the customer support managers of the company specializing in society and culture regarding products, shop tests, and other matters. If you need to affirm payment, contact African Ancestry at 855-423-3729. To receive prompt support and meaningful answers from the support manager, carefully prepare for the call, namely, write down all your questions to have them in front of your eyes during the discussion of your matter.
To contact the company in writing, send a letter with your questions, inquiries, or feedback to the following African Ancestry email address: info@africanancestry.com. It is designed for customer support and general inquiries. To ensure receiving a detailed and prompt response, add your name, email address, and a brief description of your matter in the body of the letter. Also, indicate the precise nature of the issue in the subject line. Use email if you need detailed assistance or your matter requires attaching screenshots, product photos, or other visual materials to effectively explain your matter.
The African Ancestry customer service team operates by phone Monday through Friday from 1 p.m. to 4 p.m. EST. If you plan to visit the company office, its doors are open Monday through Friday from 9 a.m. to 5 p.m. EST. But before you go to the office, contact the company by phone to make an appointment in advance.
To contact the company via the African Ancestry website, scroll down the home page and follow “Contact Us”. You’ll be directed to a separate page with hyperlinks to contact forms. For general inquiries, click the “here” hyperlink in the “Company hours” block. Regarding media inquiries, follow “click here” next to “For Media Inquiries”.
