Affordable Seating - Received damaged merchandise customer service does not serve BEWARE LOOK ELSEWHERE

5 of 56 Affordable Seating reviews

I received this order yesterday and they were damaged. I reached out to the customer service at Affordable Seating and spoke with Jeremy and the sales person who sold these to me Cliff Levy.

 I emailed photos of the bill of lading and the 12 damaged chairs to them immediately and NO ONE has gotten in touch with me.  I called today and again spoke to Cliff Levy and he advised me that the issue about the chairs had been escalated to the customer service supervisor who was out but would be back that afternoon and would be contacting me.  I have not heard from anyone.

 I called again to customer service and Jeremy answered the phone and said that Julie was not in today. I am concerned about the quality of the customer service and that no one is addressing the damaged chairs.

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More Review Details

Delivery Service
Staff
Price Affordability
Style and Design
Reliability
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
Value for money
Warranty
Advertised vs Delivered
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  • What I liked
    • Sales dept
  • What I disliked
    • Damaged furniture and customer service

Reason of review:
damaged in shipping-terrible customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$600
Product or service
Patio Chairs
Review category
Furniture and Decor
review #840898 by

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5 of 56 Affordable Seating reviews
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