Resolved: Affordable Quality Lighting - Poor Customer Service
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New ReviewerUpdate by user Sep 30, 2022
Company fixed the issue and I have been provided with product replacement.
Update by user Sep 30, 2022
Update:After writing this and several other negative reviews, AQ Lighting customer service did contact me in an effort to correct my problem. They contacted the vendor that provided the light fixture I purchased, and suggested I select another light fixture without a globe.
I was able to find a suitable fixture. AQ Lighting did arrange to ship the new fixture without cost to me. They required that I return the old fixture (that had already been installed on a 10-foot post by the electrician) – I don’t really understand why that was necessary. But I was able to lower the old fixture and install the new fixture myself without a lot of trouble.
As requested, I returned the old fixture, and AQ Lighting provided a postage paid label. Although it took several weeks and a few emails, AQ Lighting provided a refund for the difference in price (the new fixture was less expensive).I installed a 300-watt LED in the fixture, which has worked out very well.
I appreciate the effort that AQ Lighting Customer Service made in correcting the problem. But, it would have been nice if they had made the effort prior to me writing the negative reviews…
Original review posted by user Jun 21, 2022
On May 2, 2022, I ordered an R Series 1 Light Outdoor Railroad Shade Gooseneck from AQ Lighting. The cost was $248.00.
The specifications provided on the AQ Lighting website stated the light has a 200-watt maximum power rating. When I received the light I found it was rated for only 100 watts. I selected the railroad light, in part, because the higher power rating. The light was intended to be installed on my pier (dock) and I knew I needed quite a bit of light.
When I tried to find 200-watt equivalent LED bulb, I discovered that none would fit in the globe. As a result, I had to use a 100-watt equivalent bulb. A 100-watt bulb does provide a sufficient amount of light.
In contacted AQ Customer Service and asked if I could get (or purchase) a clear globe that fits the light, hoping that the clear bulb should throw more light. I also asked if they had 200-watt equivalent bulb that will fit inside the globe of my light.
Customer Service said they had a clear globe and a 150-watt equivalent bulb that was supposed to be compatible with the railroad light. They also said I would have to pay for both, including shipping. The cost was another $70. Later they called and advised that the clear globes were out of stock and they couldnt specify when it would be available.
They also stated that because they didnt have access to the light of the bulb they couldnt guarantee it would fit the light. When it arrived, it was far to large to fit in the globe.
Once again I contacted Customer Service, they now tell me that they will accept the return but I would have to pay the cost of the return shipping. I believe all these problems arise from the company misrepresenting the specifications of their products.
Im now stuck with a light that doesnt meet my needs, and all AQ is interested in is getting more of my money. Dont Trust This Company!
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
Location: Grasonville, Maryland
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