It began with my walking into the front office, slipping on the floor, ending up on the floor with a dreadful bruise on one hand when I had attempted to break my fall but instead hitting the side of it on the edge of the desk. A later inventory shows bruises on my other forearm, shoulder,knee and strained shoulders. I had to ask for ice and a way to wrap my hand. The first question from the nurse (as opposed to the billing clerk) was was I OK. How I was supposed to know that seconds after I hit the floor I do not know. I never was offered anyone who could give a medical opinion.
So... then I started with the paper work. I was supposed to sign my agreement to forms that were not filled out. The clerk's attitude was that I was wrong for not wanted to agree to something I knew nothing about. My whole feeling about the financial side of "affordable" dentures is they are NOT. They talk about a cost of $499 for a full set of dentures. I ended up having to pay $1695. Now I will grant that I had extractions and that understandably that added to the total but the overall effect is bait and switch for sure.
The dentist herself is pleasant and efficient but she only uses local anesthetic. I had thought to bring some Xanex wtih me and she "let" me take it. During the extraction process, I was feeling very cold and asked for a blanket which they did not have.
The dentures themselves did not fit at first. I have implants and the impressions taken should have enabled the dental lab to build dentures that would fit around them. The Doctor made some changes (out of my sight) and then used polygrip to keep the dentures from sliding around.
I have to go back next week to recheck everything. I have prescriptions for antibiotics and pain killers. I've had to take the pain killer twice a day so far.
The dentures themselves are pretty but not very natural looking. I did get what I wanted - a one day trip to the dentist and the ability to have a much nicer smile than when I walked in but I am not even remotely likely to recommend this practice to anyone.
Review Status: Active
Office Environment F
Staff Friendliness F
Bedside Manner D
Effectiveness of Treatment D
Billing and Administration F
Monetary Loss: $300.