The WORST possible experience imaginable! At best you will be treated like cattle. For starters I would like to say I chose Affordable Dentures because I know several people that had good experiences with them (other locations). However before choosing this location I had several other consultations and had a full understanding of what needed to be done. Which was the same with every dentist I consulted with and consisted of 9 extractions 2 of which were possibly going to be complex depending on how easily they came out and then I would need to be fitted for a full upper denture.
At Dr. Rollins Clary's Affordable Dentures office I was told 4 of my teeth would be complex, so obviously I questioned why they said 4. The answer I got was "its based on the dentists skill level and that if they come out easier than anticipated I would be refunded the difference". Needless to say I proceeded to schedule the procedure. On the day of the procedure I arrived at 8 am to have impressions taken and came back at 1 pm for the procedure they sat me in the chair, numbed me up, and took all 9 teeth out in well under 10 mins all in one piece, Dr. Graham who was the Dr. treating me then came with my dentures and started to put them in my mouth, I tried to stop him because they were too big from the start. He didn't listen to my concern and just shoved them in my mouth anyways and told me its because I'm not used to having back teeth little did he know my concern had nothing to do with my back teeth it was the front that was too big. I looked like Mr. Ed the talking horse, at this point I'm starting to feel very bullied and I'm looking in the little handheld mirror the assistant Lisa gave me also I have a tissue in my hand wiping blood off my face while Lisa is explaining to me that I need to rinse with saltwater for the next few days and then Dr. Graham snatched the tissue out of my hand and proceeded to tell Lisa that I wasn't paying attention to her and she needed to start over who the *** does he think he is and how does he know what I can and can't hear. Then he just walked away never asked me what I thought or how I felt. Lisa handed me a clipboard with some paper so I could write down any questions I was having, my third question to Lisa since she was involved in the procedure was "how many of the extractions were complex" the paper and clipboard were then snatched from my hands and her reply to me was "whatever you were charged for" to me that is not exactly an acceptable answer. But at this time I am being pushed out the door without even scheduling a follow up visit.
The next morning I called into the office because my stitches were falling out and I needed to have the dentures adjusted because they were way too big. I told the woman who answered the phone which was April my concerns she tells me "its ok if your stitches are falling out they dissolve anyways", and that they would need to remake my denture and I would have to wait until Dr. Graham was in the office since he's only there part time so I asked if I could see Dr. Clary instead because I wasn't happy with Dr. Graham. I was told that's not possible I had to see Dr. Graham and that she would call me back shortly with an appt time. Four hours later I called back because I hadn't heard anything yet. Lisa answered the phone at this time and told me Dawn was handling scheduling my appt and put me on hold, I sat on hold for almost 40 minutes before I was hung up on. I tried calling back several times that afternoon with no answer. The next day Dawn calls me at 4:15 and tells me that they won't be treating me anymore and corporate would issue me a partial refund of the "New Denture Wearer Package" which would not be anywhere near enough for me to pay for the remaining treatment or the permanent denture I was supposed to receive from the package I purchased. If this is the kind of experience you want with a Dr. by all means Dr. Clary and Dr. Graham will accommodate you. Also I would like you to know that Dr. Graham also works part time for the Affordable Dentures location in Ocoee, FL.
Product or Service Mentioned: Affordable Dentures Dentures.
Reason of review: Bad quality.
Monetary Loss: $2010.
Preferred solution: Full refund.
Affordable Dentures Cons: Staff, Dentures, Cost of extractions, Staff and dentist, I hated it.