My daughter, husband, and I went to visit the Affordable Dentures office in Jackson, TN on Christmasville Rd a week ago. I paid for some lower partial dentures to be made by this office. The partial dentures were extremely painful to *** down on and the partials felt like they were choking me. As I voiced my concerns, I was directed to speak with the dentist, Lucy Digman. When I brought my concerns to Ms. Digman, she became irate. She started yelling at me and telling me that she was not going to listen to me. I asked for a refund, and she screamed “Come on.” She abruptly stormed her way around the corner toward the front desk as she shouted to the receptionist “Give her, her money back.”
My daughter was in the back with her dad who was also picking up dentures he had paid for. My daughter heard Lucy Digman and the staff talking about me. Lucy Digman said that she got rid of me. A staff member said that I was asking them to do something that was impossible. That staff member and Digman made motions with their hands as if they were throwing trash into a garbage can as they said “That’s what you should do, just get rid of them”. My daughter told them that I had a right to voice my dissatisfaction about the parcels that were hurting my mouth and that I only wanted an alternative. Lucy Digman yelled at my daughter and told her that she could leave the office if she (my daughter) did not like how they were treating me. I came back around the corner because of the commotion. Digman started shouting at the both of us that we had better leave. She also was shouting for the staff to call the police because she wanted us out of the office.
After contacting the Affordable Dentures 1800 complaint line, I was told that the Jackson office said that my daughter and I were yelling in the office. We were not yelling. The only person who was yelling was the dentist (Lucy Digman). She acted very unprofessional, she talked down to us, and treated us as if we were animals that she despised. She handled herself as if she were a Pit-bull that wanted to attack. Her behavior was very hostile and irrational.
Please beware! This is not an office to visit, especially if you are an African American who believes in voicing dissatisfaction about dental work that you have paid for. If you want to be treated with respect and valued as a customer, find another office to receive dental treatment that does not have dentists like Lucy Digman working for them! Don’t allow their mission statement to deceive you. I didn’t receive services with courtesy and respect.
Product or Service Mentioned: Affordable Dentures Dental Service.