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I paid for the entirety of the cremation services from Affordable Cremation Services on the date of my mother's death, however, they let the next of kin take the death certificates without my knowledge or permission, then refused to take any accountability, apologize or reimburse me for them. I was forced to pay for products that someone else was allowed to come and take.
After resorting to taking matters into my own hands, I was only able to get two of the five death certificates from the person who stole them. They emailed me that I needed to ask the person who stole them to reimburse me for the remaining three.
I believe it is their responsibility to reimburse me. I had to file a dispute with my credit card company for the cost of the death certificates.
Monetary Loss: $50.
Preferred solution: Apology.
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