Contact Affinion Group Customer Service
How to Reach a Person at Affinion Group
Verified Contact Information
Toll-Free Number:
-
1-800-622-4863
General Info:
-
1-844-300-4222
Affinion Group Emails:
General Info
Legal
Privacy Inquiries
Sales/ Reservations
Affinion Group Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Affinion Group Phone Number
1 (800) 622-4863
Average Calls duration
1 minute
Most Popular Affinion Group Email Address
info@cxloyalty.com
Issue Resolution Rate
Low (7% reported full resolution)
Affinion Group Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Call Volume by Day
View full overview ›
Affinion Group Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Affinion Group Phone Number | 1 (800) 622-4863 |
| Average Calls duration | 1 minute |
| Most Popular Affinion Group Email Address | info@cxloyalty.com |
| Issue Resolution Rate | Low (7% reported full resolution) |
| Affinion Group Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 90% phone, 10% email |
| Common Reasons for Contact | Product/ service, request for information and activation/ cancellation |
| Prepare before the call to Affinion Group | Customer id or account number, address or zip code or first and last name |
Call Volume by Day
Contact Information
Corporate Office Address:
cxLoyalty Group, Inc.
6 High Ridge Park
Stamford,
Connecticut
06905
United States
Summary of Affinion Group Customer Service Calls
72
TOTAL
CALLS
CALLS
00:47
AVG CALL
DURATION
DURATION
7%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Affinion Group?
Product/ Service Question:
- “Insurance coverage”
- “Insurance policy”
- “Insurance”
Request for Information Question:
- “Question regarding my life insurance”
- “Information”
- “Update about probate”
Activation/ Cancellation Question:
- “Cancel membership”
- “Cancel insurance”
Payments and Charges Question:
- “Payments”
- “New debit card”
Account Question:
- “Verify insurance”
Employment Question:
- “401k provider”
Return/ Replace Question:
- “Beneficiary change”
Other Question:
- “A claim”
- “Death benefit”
- “Claim”
Affinion Group