Two helplines are active for consultation. Customers seeking to contact the program advisors for queries and concerns can call 1-800-446-2322 and choose option #1 for practical assistance. The AFAA phone number 1-800-446-2322, option #2, is active for member services. When calling the company's agents, provide all the required details, including personal information related to the issue, to ensure better assistance.
AFAA customer service handles general queries and complaints via customerservice@afaa.com. Users with curriculum requests can reach the relevant department at academicpartner@nasm.org. Those seeking to become approved partners can use the AFAA contact email, providerprogram@nasm.org, for consultation during business hours. Calling the agent is a better option for matters that require immediate attention.
Ascend Learning, LLC is the AFAA headquarters at 355 E. Germann Rd, Ste. 201, Gilbert, Arizona 85297, United States. Customers seeking to consult it in person can book an appointment in the relevant department and arrive during working hours. After hearing them, the support team will resolve their problem while ensuring it never arises again. Mailing is also an option for those who find it inconvenient to arrive in person. However, its response times range from days to weeks, making it less feasible in urgent cases.
AFAA's hours of operation on weekdays are between 6:00 AM and 6:00 PM PST. The company offices are also open on Saturdays between 8:00 AM and 5:00 PM PST. Users seeking efficient assistance must submit a request with all the details via the proper means during these times. If an issue arises outside working hours, please report it via email or resolve it using the information available on the company website.
The AFAA website is the company's official online platform, featuring plenty of information about its products and policies. To consult with business agents, open the Contact page and click the chat icon in the bottom left corner. However, note that this service is only available during regular business hours. Those seeking assistance outside that time can browse the FAQs section or reach AFAA customer service on Facebook, Instagram, X, LinkedIn, YouTube, and Pinterest.
