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1.0

My flight was scheduled to land at OGG at 920pm. Due to a delay in Seattle we landed shortly after 11pm.

I was told by people working that Advantage closed at 11pm and they never stay open even knowing that flights are still arriving instead of waiting. I stood in line to get a shuttle to other rental places and asked shuttle drivers prior to boarding if I could rent and couldn't get a car from another place that late at night. I had to take a cab to our hotel which ended up costing. $86 without tip.

Now trying to figure out logistics of getting a rental car from hotel and paying extra to drop it off at the airport. Go with hertz, Avis.

Advantage doesn't even have a shuttle to take you from airport to the rental place. FFFFFFFFFFFFFFFFFFFFFF

Reason of review: Other issue.

Monetary Loss: $90.

Preferred solution: Let the company propose a solution.

Location: 405 Kele St, Kahului, HI 96732, USA

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Guest

They actually do have a shuttle but they don't pick up in the same area as the other car rental places. However, the driver is extremely rude and when I didn't tip him, he yelled, "Nothing!" with his hands open.

I was also forced to purchase insurance because they stated that my coverage doesn't cover me in Hawaii. After flying for 10+ hours, you're a bit delirious and exhausted so on a normal day, I would have continued to dispute.

I ended up paying twice the cost of a renting from Budget - which is who I used last year when traveling to Maui. Terrible customer service - rip off.

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