Advantage Rent A Car - If flying on a late evening flight into Maui do not use this company!!!
My flight was scheduled to land at OGG at 920pm. Due to a delay in Seattle we landed shortly after 11pm.
I was told by people working that Advantage closed at 11pm and they never stay open even knowing that flights are still arriving instead of waiting. I stood in line to get a shuttle to other rental places and asked shuttle drivers prior to boarding if I could rent and couldn't get a car from another place that late at night. I had to take a cab to our hotel which ended up costing. $86 without tip.
Now trying to figure out logistics of getting a rental car from hotel and paying extra to drop it off at the airport. Go with hertz, Avis.
Advantage doesn't even have a shuttle to take you from airport to the rental place. FFFFFFFFFFFFFFFFFFFFFF
Reason of review: Other issue.
Monetary Loss: $90.
Preferred solution: Let the company propose a solution.
Location: 405 Kele St, Kahului, HI 96732, USA
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
They actually do have a shuttle but they don't pick up in the same area as the other car rental places. However, the driver is extremely rude and when I didn't tip him, he yelled, "Nothing!" with his hands open.
I was also forced to purchase insurance because they stated that my coverage doesn't cover me in Hawaii. After flying for 10+ hours, you're a bit delirious and exhausted so on a normal day, I would have continued to dispute.
I ended up paying twice the cost of a renting from Budget - which is who I used last year when traveling to Maui. Terrible customer service - rip off.